Jeevan M P

Company Overview: I work for a client called Mativ which is Headquartered in Alpharetta, Georgia. They are focused on growing in filtration media, specialty coatings, engineered materials, as well as imaging and packaging solutions.

They are organized in two primary business segments: performance-based Technical Products and image-based Fine Paper and Packaging. My Role is to:

• Create user accounts, assign licenses and roles to manage their access to company's resources
• Manage Onboarding and offboarding of users
• Experienced in creating Privileged identity management and conditional access policies
• Experienced in RBAC, MFA configuration, SSO and Managing users access to security groups
• Have vast knowledge in integrating enterprise applications with SSO, App registration, Azure AD connect, SSPR and authentication methods such as SAML, Oauth and OpenID connect

Company Overview: Movianto is part of the Walden Group, a company founded in the south of France in 1951, headquartered in Paris, France. With a one-stop-shop offer for healthcare distribution, Walden is now the European leader in logistics and transports for pharmacy. Movianto is dedicated to being the preferred European healthcare solutions partner with best-in-class quality for the pharmaceutical, biotech, medical device, and diagnostic industries. My role ensured

• Providing Technical Support and incident Management Service desk functions
• Assisting the Movianto users with computing Needs via Phone, chats, and emails
• Configuring Microsoft Office and Applications installation and relating Issues Troubleshooting
• Respond to user Inquiries and assist in troubleshooting and resolving challenges
• Complete detailed reports listing Requests to Technical Assistance, steps taken to resolve them, and the Specific dates/individuals involved
• Responsibilities Also include (Password reset in AD, Account unlocks, Account enabling /disabling) troubleshooting VPN and other remote connectivity Issues and Help users in installing Software Applications
• Also support Them With outlook, excel, Teams and other Microsoft and client applications

• As a customer service representative, I help in supporting my customers by providing helpful information, answering the questions, and responding to complaints as we are the front line of support for clients and customers, and we ensure that customers are satisfied with the products, services, and features
• To maintain a positive, empathetic, and professional attitude towards customer
• always responding promptly to customer inquiries, communicating with customers through various channels and acknowledging and resolving customer complaints
• Communicating and coordinating with colleagues as necessary
• Ensure customer satisfaction and provide professional customer support
• I Support Various Processes called Mission critical, UBS and Advance solution centre where we help Users answering their queries