Summary
Overview
Work History
Education
Skills
Software
Cooking, Gaming, movies & series
Timeline
CustomerServiceRepresentative

Jeevan Pagunta

Customer Service Representative

Summary

Dynamic customer service professional with a proven track record at Techmahindra, recognized for resolving complex issues with empathy and achieving top performance metrics. Skilled in problem-solving and adept at utilizing Microsoft Excel for data analysis, I excel in building strong client relationships and enhancing customer satisfaction through tailored solutions.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Customer Service Representative

Techmahindra
08.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Sales Agent

Breakthrough
02.2022 - 05.2022
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.

Education

B.Tech - Mechanical Engineering

Geethanjali College of Engineering And Technology
Hyderabad
04.2001 -

High School Diploma -

Narayana Junior College
Hyderabad
04.2001 -

Skills

Customer service

Software

SQL

Cooking, Gaming, movies & series

Cooking is more like a therapy to me than a hobby, I started cooking during my school days and i never stopped doing it.

I love playing story mode and RPG games rather than multi-player games.

I love crime thrillers, action and adventure, investigation and comedy genre TV shows and movies.

Timeline

Customer Service Representative

Techmahindra
08.2022 - Current

Sales Agent

Breakthrough
02.2022 - 05.2022

B.Tech - Mechanical Engineering

Geethanjali College of Engineering And Technology
04.2001 -

High School Diploma -

Narayana Junior College
04.2001 -

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Jeevan PaguntaCustomer Service Representative