JEEVAN SINGH
FBM
A402 Royal Heights Gota, Ahmedabad
Summary
PROFEESIONAL SUMMARY
An enthusiastic professional offering over 18 years of experience in handling banquets & outlets both & have the ability to form a business oriented team who is motivated enough to take any challenge to achieve the target. F&B Manager employing exceptional rapport and relationship building abilities to cultivate lasting and positive relations among guest, staff and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution.
Overview
20
20
years of professional experience
3
3
Languages
Work History
F&B Manager
Fortune Landmark (ITC)
05.2023 - Current
- Supervise daily operations of food and beverage outlets to ensure consistent quality and service
- Develop and implement standard operating procedures to enhance efficiency and guest satisfaction
- Manage inventory levels, order supplies, and oversee food and beverage procurement
- Recruit, train, and evaluate staff members, including server and kitchen staff
- Schedule shifts and manage staffing levels to ensure optimal coverage and service
- Monitor guest feedback and address any complaints or concerns promptly and professionally
- Implement and maintain service standards to ensure an exceptional dining experience
- Engage with guests to enhance their experience and build customer loyalty
- Prepare and manage budgets for food and beverage operations, including cost control and revenue forecasting
- Monitor and manage expenses, including labor, food costs, and beverage costs
- Collaborate with chefs and kitchen staff to design and update menus that reflect current trends and guest preferences
- Ensure compliance with health, safety, and sanitation regulations
- Conduct regular inspections to maintain cleanliness and safety standards
Complex Manager
Radisson Blu Resort
03.2021 - 03.2022
- Maintained extensive understanding of current offers, menu items and seasonal dishes
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ala minute requests
- Guide the team to provide warm, friendly welcome to guests, maintaining an excellent first impression
- Responsible to prepare and implement a yearly marketing plan of all F&B outlets in order to focus on innovation and to drive more revenue and profit
- Assists with the development & implementation of menu offering & pricing based on competition, market trends & cost
- Have been part of the TTT program & always use the training tool to motivate people to overcome the operational challenges
- Alifu, Dhalu Atoll, Maldives
F&B Manager
Sayaji Hotel
12.2019 - 02.2021
- Assists in the development F&B; implementation of business strategies for the hotel as per the covid norms
- Develops F&B implements strategies for F&B operations, marketing F&B sales that support achievement of the hotel's goal
- Analyzes sales competition on a regular basis F&B develops strategies to Increase the sales plan
- Takes monthly inventories for supplies F&B; maintains optimum stock levels to Meet customer demand, detect waste F&B; avoid excess expense for optimal Profit without adversely affecting the hotel performance
- Responsible to forecast weekly business plan F&B; implement the strategies in Order to achieve the same
- Assists with the development F&B; implementation of menu offering F&B; pricing based on competition, market trends F&B; cost Responsible to prepare and implement a yearly marketing plan of all F&b outlets in order to focus on innovation and to drive more revenue and profit
- Kolhapur, Maharashtra
F&B Manager
Radisson
10.2017 - 08.2019
- Develops & implements strategies for F&B operations, marketing & sales that support achievement of the hotel's goal
- Analyzes sales competition on a regular basis & develops strategies to increase the sales plan
- Provide employees with the orientation & training needed to understand expectations
- Creates 100% guest satisfaction by providing the Yes I Can! Experience, through performance that demonstrates the standards of genuine hospitality & exceeding the guest expectations
- Responsible for setting the F&B outlets in accordance with brand standards
- As a pre-opening F&B Manager is responsible for creating a team of enthusiastic people & training them accordingly
- Responsible to forecast weekly business plan & implement the strategies in order to achieve the same
- Work in accordance with the training philosophies of the company and work closely with the training manager developing departmental trainers, ensuring all managers and supervisors take an active role in the training and development of the employees
- Responsible to prepare and implement a yearly marketing plan of all F&B outlets in order to focus on innovation and to drive more revenue and profit
- Srinagar, Jammu and Kashmir
Assistant F&B Manager
Radisson Blu
02.2016 - 10.2017
- Working in close coordination with Director F&B to upkeep hotel standards level high
- Making & promoting sales strategies to increase the revenue of all the outlets of the hotel
- Planning and implementing strategies for creating a wow among all guests
- Review the monthly profit and loss statement for banquets and derive inferences and develop action plans on the same
- Ensure that all the operational standards set for all the equipment & processes are followed
- Work in association with cost controllers in various areas of F&B costs
- Interacting with the Guests & ensuring that every customer receives the best
- Ahmedabad
Manager F&B
Radisson Blu
01.2013 - 12.2015
- Look after banquets and solely responsible for the banquets operations
- Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Medallia to draw an action plan
- Develop systems and procedures that achieve higher cost efficiency and guest satisfaction
- Recruitment and Performance Appraisal/ Management of the staff in the department
- Achieve Banquet sales goals by developing and implementing sales strategies
- Contact group business to determine catering needs
- Clarifying customer requirements and suggesting best mutually beneficial solutions
- Agra
Assistant Manager
Radisson Blu Hotel
04.2011 - 10.2013
- (Pre-Opening)
- Responsible for smooth functioning of banquets
- Managing staff & providing them guest feedback in order to bring guest satisfaction
- Implementing, monitoring and enforcing Radisson standards in the department
- Monitoring the budgeted revenues & cost of the outlets
- Preparing monthly reports on the performance of the outlets
- Maintain regular contacts with the corporate and individual customers & build strong relationship with them
- Facilitate learning and development for all the team members of the department
F&B Executive
Alila Diwa
11.2010 - 03.2011
F&B Executive
Country Inn G Suites
10.2009 - 10.2010
Guests Service Supervisor
Country Inn G Suites
08.2007 - 09.2009
- (Pre Opening)
Steward
Jaypee Palace Hotel and Convention Centre
01.2005 - 01.2007
Education
BHM - Hotel Management
Amrapali Institute Of Hotel Management
Haldwani, Uttrakhand04-2006
Skills
GUEST SATISFACTION
REVENUE OPTIMIZATION
COMPLAINT HANDLING
TRAINING AND DEVELOPMENT
PROBLEM SOLVING ABILITIES
TEAMWORK AND COLLABORATION
MENU PRICING
COMP SET ANALYSIS
Accomplishments
- Achieved 98.91% of Mystery audit score in the year 2024
- Have maintained F&B NPS 87% last year.(2023-24)
- Successfully done Vibrant Gujrat Gold Section ODC in 2023.
- Successfully done Chintan Shibir November 2024 organized by Gujrat government, generated 01 Cr in 04 days.
- Have done a 15% growth on F&B revenue compare to last year
- As a HOD for pre-opening property at Radisson Srinagar played a vital role in setting up the department SOP.
Hobbies & Interest
Playing & Watching Cricket
Listening Melodies
Long Drive on a bike
Timeline
F&B Manager
Fortune Landmark (ITC)
05.2023 - Current
Complex Manager
Radisson Blu Resort
03.2021 - 03.2022
F&B Manager
Sayaji Hotel
12.2019 - 02.2021
F&B Manager
Radisson
10.2017 - 08.2019
Assistant F&B Manager
Radisson Blu
02.2016 - 10.2017
Manager F&B
Radisson Blu
01.2013 - 12.2015
Assistant Manager
Radisson Blu Hotel
04.2011 - 10.2013
F&B Executive
Alila Diwa
11.2010 - 03.2011
F&B Executive
Country Inn G Suites
10.2009 - 10.2010
Guests Service Supervisor
Country Inn G Suites
08.2007 - 09.2009
Steward
Jaypee Palace Hotel and Convention Centre
01.2005 - 01.2007
BHM - Hotel Management
Amrapali Institute Of Hotel Management
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