Jeevanandan R
Chennai
Summary
Experienced and dedicated Quality Control Analyst with the proven ability to lead small to medium-sized teams as well as I pay extra attention to detail and understands the importance of customer service. Aiming to find a constructive work environment to exercise leadership skills and contribute quantitatively to the growth of an organization by becoming a Team Leader. I deeply understand the importance of customer service and ensures service excellence with the help of well-trained teams and maintain a goal for quality control process and also to ensure that the final services meet the actual compliance, and operating requirements.
Overview
9
9
years of professional experience
Work History
Quality Control Analyst
OMEGA HEALTH CARE
08.2021 - 03.2024
- Handling 5 teams as a Head Quality Control analyst.
- Collect escalation accounts and re-audit from my side twice to escalate the problem to client side directly.
- Acting as an intermediate for company side and client side to maintain a good qualitative work by Handling client directly to solve issues.
- Resolves problem on my own and on rare scenario solve issues with help on client side through email or separate escalation portal.
- Conduct quality analysis on users and give feed backs on daily basics to improve their quality.
- Monitored compliance with relevant safety laws and established quality standards, identifying and correcting deviations.
- Inspected output samples, checking for faults and quality using appropriate methods.
- Conducted performance tests, assessing features including functionality, reliability, performance and quality.
- Communicated regularly with operating teams and other stakeholders to review quality of systems and software.
- Coordinated and participated in internal and external quality management system audits to guarantee product and quality specifications.
- Monitored and reported consumer complaints, highlighting trends and triggering action plans for immediate response.
Senior AR Analyst
Access Health Care
11.2019 - 07.2021
- Received correspondence from claimants, verified insurance coverage and arranged assistance to meet clients' needs, exceeding performance targets.
- Retrieved claim records to verify policyholder information and coverage before processing claims.
- Assessed incoming claims for validity against policy's conditions and communicated reasons for partial or no payments to clients, enabling fair settlement of valid claims.
- Authorized clearance and payments to enable clients to obtain services from providers and partners after verifying validity of insurance covers.
- Sought advice from external specialists on complex cases' investigations, cost estimations and claim processing to mitigate settlement underpayments or overpayments.
Senior Executive - Customer
CMA
CGM shipping logistics Pvt LTD
01.2015 - 10.2017
- Monitoring shipment (Door to door, port to port) and planning route and arranging transport accordingly and updating customer about shipment stage
- Excellent knowledge on Export custom filing and documentation ( AMS filing- US, ACI filing- CANADA, ENS filing - EU countries, CCAM filing - China, AMR filing - Japan
- AMANAC filing - Mexico and SISCARGA filing- Brazil)
- Expert on Export call closure and Export documentation and filing
- Provide presentable communications with clients and customer and provide them the desired level of service in answering their queries through mails and phone
- Communicate, coordinate, follow up and report about on processing or hold items to be manipulated, delivered to other parties, or provide feedback about status
- PROJECTS, Re-engineered Powered Wheel Chair.
- I have a total experience of 2.8 years.
Education
B.E - Mechanical engineering
Magna College of Engineering
Chennai2013
HSC - Computer Science
PMR Matriculation Higher Secondary School
Chennai2009
SSLC -
Velammal Matriculation Higher Secondary School
Chennai2007
Skills
- Ability to Delegate task
- Goal Setting
- Organization Skills
- Ability to Teach and Mentor
- Team Builder
- Time Management
- Good Communication and Maintain Good Quality
- Resolve conflicts
- High Adjustable
- Ability to Handle pressure
- High Patience and Takes Initiatives
- Quality Management Systems
- Quality processes
- Quality Improvement
Accomplishments
- Applied a patent for world's first zero turn circle and cost efficient power wheel chair
- Design and fabricated zero turn circle trolley, material movement and mobility vehicle in power train department in HMIL
- Unger gone In-plant training in Port Trust Of India
- 3rd Place In National Level Engineering Students Innovative Design and Product Contest 2012-2013 (PDMA) India & USA
Timeline
Quality Control Analyst
OMEGA HEALTH CARE
08.2021 - 03.2024
Senior AR Analyst
Access Health Care
11.2019 - 07.2021
Senior Executive - Customer
CMA
CGM shipping logistics Pvt LTD
01.2015 - 10.2017
B.E - Mechanical engineering
Magna College of Engineering
HSC - Computer Science
PMR Matriculation Higher Secondary School
SSLC -
Velammal Matriculation Higher Secondary School
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