Open To Work
JEEVANANDHAM SUDHAKARAN
Chennai
Summary
Dynamic and detail-oriented professional with experience at Sutherland Global Services, excelling in technical support and problem-solving. Proven ability to enhance processes and deliver effective communication. Skilled in MS Office and time management, I thrive in fast-paced environments, ensuring user satisfaction and efficient issue resolution.
Overview
5
5
years of professional experience
Work History
Level 1 Helpdesk Agent
Sutherland Global services
Chennai
03.2023 - Current
- Provided technical support for software and hardware issues for end-users.
- Resolved customer inquiries through phone, email, and chat, ensuring timely and effective solutions.
- Assisted users with account access and password resets efficiently.
- Documented and tracked user issues in ticketing system, facilitating prompt resolution and follow-up.
- Escalated complex problems to senior support teams.
- Collaborated with team members to continuously enhance support processes, improving overall service quality.
ADMIN EXECUTIVE & PROJECT ASSISTANT
BIOZONE RESEARCH TECHNOLOGIES & DIAGNOSTICS
Chennai
05.2021 - 12.2022
- Assisted diagnostics team in managing covid-19 documentation for ICMR and NABL accreditation.
- Prepared daily, weekly, and monthly reports on covid-19 in molecular diagnostics to support data-driven decision-making.
- Utilized software platform to extract and organize digital data from diverse documents.
- Assisted petroleum engineering students with final year projects on Bioenergy and Biomass, enhancing their project development.
- Researched and gathered data from various Bioenergy projects to create a comprehensive digital database.
Education
B.Tech - Petroleum Engineering
Global Institute of Engineering and Technology
Vellore01-2019
HSC -
Ebenezer matric Higher secondary school
Vellore01-2014
SSLC -
Ebenezer matric Higher secondary school
Vellore01-2012
Skills
- Technical support
- Customer service
- Windows
- Mac
- MSOffice
- Problem solving
- Critical thinking
- Attention to detail
- Time management
- Effective communication
Websites
Trainings And Projects
- Chennai Petroleum Corporation Ltd., CPCL Cauvery basin, Nagapattinam, 2018, Undergone In-Plant training at CPCL and acquired knowledge about many Refinery Operations.
- Oil and Natural Gas Corporation Ltd., ONGC, Cauvery Asset, Karaikal, 2019, well Testing on self-flowing wells (pressure buildup test), This project has enabled me to understand various well testing operations in the oil and gas industry.
Stcw Courses
- BST, 405023307200018, Hindustan Institute of Maritime technology, 02/21/20
- STSDSD, 4050236621200016, Hindustan Institute of Maritime technology, 02/25/20
Activities Interests Achievements Honors
- Workshop on Oil and Gas pipelines-JNTUK 2017.
- Workshop on Challenges of Deep-Water Field Development-JNTUK 2017.
- Attended a Simulation program conducted by Maersk Chennai in August 2018.
- Attended a one-day international conference on Reserve Estimation at IIT Chennai 2016.
Papers Presented
Directional drilling-The smarter way of drilling, JNTUK 2017
Associate Membership
Society of Petroleum Engineers
Languages
- Tamil
- English
- Tamil
Areas Of Interest
- Offshore Drilling Methods
- Drilling Muds
- Well Logging
- Casing and Cementing
- Enhanced Oil Recovery
- Well Stimulation
Personal Information
- Father's Name: Sudhakaran V
- Date of Birth: 01/10/97
- Gender: Male
- Nationality: Indian
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridRemoteSalary Range
₹750000/yr - ₹800000/yrTimeline
Level 1 Helpdesk Agent
Sutherland Global services
03.2023 - Current
ADMIN EXECUTIVE & PROJECT ASSISTANT
BIOZONE RESEARCH TECHNOLOGIES & DIAGNOSTICS
05.2021 - 12.2022
B.Tech - Petroleum Engineering
Global Institute of Engineering and Technology
HSC -
Ebenezer matric Higher secondary school
SSLC -
Ebenezer matric Higher secondary school