Jeevanantham A

Client:

Acer America Corporation, Jan 2012 – Present
Acer Europe SA, Jan 2012 – Present
Acer Asia Pacific, Jan 2012 – Present

Acer Incorporated (Taiwan), Jan 2012 - Present

• Managed 2 members team.
• Single point of contact for tracking and resolving applications or servers issues.
• Good Knowledge in CI/CD ( Team City, Octopus deployment and Azure DevOps Services).
• Supported developers in resolving issues related to builds, deployments, or environment configuration problems.
• Develops scripts and automation tools used to build, integrate, and deploy software releases to various platforms.
• Lead and co-ordinate Go-Live activities including execution of deployment Plans and checklists.
• Collaborated with project developers, quality assurance team members and business analysts.
• Manage relationships and coordinate work between different teams at different locations.
• Established release schedules, coordinating with project stakeholders to minimize disruption during deployments.
• Measure and monitor progress to ensure application releases are delivered on time.
• Maintains release repository and manages key information such as build and release procedures, dependencies, and notification lists.
• Assurance of code interoperability in multiple environments and configurations.
• Work closely with development team on developing best practices and processes in area of Coding and Code Management.
• Provide oversight in branching and versioning of code build to development team.
• Application and Database server maintenance.
• New website and database creation.
• Database backup and restoration.
• Almost handling 150 Servers (Dev/Uat/Stag/Prod).
• Working closely with IT and L1 support team for smooth operation of application.
• Managed source code repositories, ensuring proper version control and secure storage of intellectual property.
• Championed culture of collaboration among team members through effective leadership techniques.

I also started managing the QA team in August 2022 - Present.

• Managing 5+ members team
• Effectively communicated with stakeholders at all levels to ensure alignment on project requirements and expectations.
• Streamlined communication channels between QA analysts and developers, expediting issue resolution times significantly.
• Managed testing resources effectively, ensuring timely completion of projects while maintaining high-quality standards.
• Evaluated potential risks associated with new software releases by performing extensive regression testing as needed.
• Maintained detailed documentation of test results, enabling easy tracking of progress towards quality goals.
• Enhanced team performance by providing guidance and mentorship to junior QA engineers.
• Led successful adoption of Agile methodologies within QA team, improving collaboration between departments.
• Provided valuable feedback to developers, facilitating quicker resolution of identified defects.
• Conducted root cause analysis on recurring issues, leading to long-term solutions and improved software stability.
• Created requirements for milestones and monitored completion of tasks for QA team.
• Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
• Communicated directly with QA team to resolve user-reported problems and questions.
• Kept scripts and test cases updated with current requirements.

Client:

Acer America Corporation, Jan 2010 – Dec 2011

Acer Europe SA, Jan 2010 – Dec 2011

Acer Asia Pacific, Jan 2010 – Dec 2011

• Tracked, prioritized and organized defects with Application, working with development team to facilitate timely corrections.
• Identified and tracked defects with Application and supported developers in resolving problems by completing additional tests.
• Documented testing procedures for developers and future testing use.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Debugged code and located root causes of problems by reviewing configuration files and logs.
• Test case preparation based on Sprint and Functional document which help developers to complete tracker requirement.

Client:

Acer ODC

• Installed and upgraded internal and third party software.
• Performed day-to-day LAN and WAN administration, maintenance and support.
• Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
• Established network specifications and analyzed workflow, access, information and security requirements.
• Implemented firewalls, two-factor authentication and antivirus software for networks supporting 50+ users