Jeevani Esther Rani Cherukuru

• Collaborated with stakeholders to design and enhance loan origination, and risk assessment workflows, aligning with regulatory standards.
• Worked on functional specifications for credit products (loans, mortgages, overdrafts), including lifecycle events such as origination, servicing, and closure.
• Conducted detailed gap analysis and process mapping for credit risk evaluation models, exposure limits, and collateral management processes.
• Delivered key enhancements to Pricing & Billing engines for banking products by defining rules for interest calculations, fees, and charges based on customer segmentation.

• Created and maintained BRD, FRD, Use Cases, and User Stories using tools such as JIRA, Confluence, and MS Visio.
• Validated pricing logic and billing rules through UAT testing, regression testing, and coordinated defect triaging with QA and development teams.
• Interfaced with cross-functional teams including Compliance, Risk, Finance, and IT to ensure delivery of banking solutions that meet audit and control requirements.
• Documented and facilitated requirements throughout system development life cycle.
• Transformed 'What' and 'Why' into actionable user stories and acceptance criteria.
• Collaborated with Relationship Managers and Credit to address risk and financial performance issues.
• Managed interfaces and dependencies of Digital Product’s Epics and Features for IT Platforms.
• Prioritized features on relevant IT Teams' backlogs, ensuring alignment with delivery commitments.
• Identified and mitigated associated risks throughout project lifecycle.

• Conduct detailed analysis of existing systems, processes, and workflows to identify areas
for improvement and optimization.
• Act as a subject matter expert and provide domain-specific guidance to support teams for
efficient triaging and issue resolution.
• Perform root cause analysis for incidents and provide recommendations for preventive
measures.
• Proactively monitor investment applications for any anomalies, errors, or performance
issues and take necessary actions to resolve them.
• Contribute to the continuous improvement of the Application Maintenance and Support
Response function by identifying opportunities for process optimization and automation.
• Identify areas of improvement and work towards enhancing the overall support processes
and methodologies.
• Maintain a thorough understanding of industry trends, regulations, and best practices within
the BFSI domain.