Jeevan Kumar Gokarakonda
Hyderabad,TG
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing professional networks, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Account Manager 2 (Sales Team lead)
Dell International Services India Pvt ltd
06.2015 - 02.2023
- Provide coaching and feedback to peers to improve performance
- Identify how Dell's products and services align to customer needs and services
- Engage and cooperate with various internal teams to create new solutions and designs for customers
- Work with customers and partners to devise new and innovative solutions and designs for customers
- Providing direction to less experienced team members on account complexity
- Selling products/services to an individual consumer, small or medium businesses
- Selling products/services to only one decision maker, either consumer or small or medium business owner.
Team Developer
BA CONTINUUM SOLUTIONS Pvt ltd
- 06.2015
- Supported and worked for multiple processes like ATM FEE REVERSAL, CREDIT BUREAU DISPUTES, CREDIT 1ST CHARGEBACK, ACH CLAIMS
- FEE REVERSAL: We work on debit card disputes
- When a customer receives the cardholder statement every month and if they see any fraudulent transactions that are not made by the customer, in such cases if the customer's balance goes negative or exceeds the daily withdrawal limit then the bank charges fees to the customer's account
- When the customer disputes such transactions then we will reverse all the fees which are valid and charged against the disputed transactions
- CREDIT BUREAU DISPUTES: Full-time cross-trained with CBD
- The process is all about setting up the credit scores of US customers from different bureaus which we receive daily
- Based on the delinquency history of the customer account we research and do the necessary correction by removing delinquency on the a/c and if necessary, deleting the customer from all the credit bureaus for his better credit score
- CREDIT 1ST CHARGEBACK: The process is all about credit card transactions made by US customers
- The customer calls customer care and gives the information about the transactions which is not authorized or recognized by him, the associate in us files the case based on the details given by the customer.
Education
Master’s Degree - MBA in Finance -
St. Joseph PG & Degree College, Hyderabad
01.2009
Skills
- Customer Experience
- Escalation management
- Problem solving
- Team management
- Stakeholder management
- Cold calling
- Performance management
- B2B Sales
- Client Meetings
- Excellent Communication Skills
- Team Leadership
- Order Processing
- Sales Expertise
- Mentoring and Coaching
- Product Knowledge
- Employee Mentoring
Projects
Customer satisfaction research on Airtel, JK Tyre Swadesh from Indian Marketing Research Bureau (I. M. R.B) Financial performance of Andhra Pradesh State Finance Corporation (APSFC) over the past five years.
Timeline
Account Manager 2 (Sales Team lead)
Dell International Services India Pvt ltd
06.2015 - 02.2023
Team Developer
BA CONTINUUM SOLUTIONS Pvt ltd
- 06.2015
Master’s Degree - MBA in Finance -
St. Joseph PG & Degree College, Hyderabad
Similar Profiles
SHAGUFTA ZAMASHAGUFTA ZAMA
Analyst, Customer Services at Dell International Services India Pvt. Ltd.Analyst, Customer Services at Dell International Services India Pvt. Ltd.
Liben SarojaLiben Saroja
Accounts Receivable Specialist at Dell International Services India Pvt LtdAccounts Receivable Specialist at Dell International Services India Pvt Ltd
Bosco Dayanand SwamyBosco Dayanand Swamy
Manager 2, Customer Services at Dell International Services India Pvt. LtdManager 2, Customer Services at Dell International Services India Pvt. Ltd
Kishlay NAKishlay NA
Account Manager, Inside Sales 3, Enterprise T2 at Dell International Services India Pvt. Ltd.Account Manager, Inside Sales 3, Enterprise T2 at Dell International Services India Pvt. Ltd.
Ganesh JosyulaGanesh Josyula
Senior Technical Consultant at InfovitySenior Technical Consultant at Infovity