Jeevitha M

E-commerce Product Catalog & Marketplace Executive

• Experienced in listing, managing, and maintaining product catalogs across major e-commerce platforms including Myntra, Nykaa, Tata Cliq, Flipkart, and Ajio.
• Skilled in handling Marketplace Portals for seamless product onboarding, catalog updates, and compliance with platform guidelines.
• Basic Image editing and resizing for optimized product presentation and improved customer experience.
• Strong capabilities in Inventory Management, including real-time stock updates, replenishment planning, and order coordination.
• Expertise in pricing strategy and discount management to remain competitive while maximizing margins.
• Responsible for Auditing and Updating existing product listings, ensuring data accuracy, and maintaining content standards.
• Managing Email Communications with Internal teams and External marketplace representatives for smooth operations.
• Advanced knowledge of Microsoft Excel and Word, including data analysis, report generation, and bulk product uploads.

Stock Market Trade Advisor

• Provided investment advice and trading recommendations in equity, derivatives, and other financial instruments to retail and high-net-worth clients.
• Conducted technical and fundamental analysis of stocks and market trends to guide clients in making informed trading decisions.
• Monitored real-time market data and communicated timely buy/sell recommendations based on market movements.
• Built and maintained strong client relationships by offering personalized portfolio strategies and risk management guidance.
• Ensured compliance with regulatory guidelines (SEBI) and internal company policies while advising clients.
• Delivered regular market reports, stock updates, and financial news analysis to keep clients informed.
• Supported clients with account opening, trade execution, and post-trade services, enhancing their overall trading experience.

Customer Email Support Executive

• Handled customer support via email for ensuring timely and accurate responses to customer inquiries and complaints.
• Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
• Utilized CRM tools and internal ticketing systems to track, manage, and follow up on customer interactions.
• Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.

Customer Care Executive – Kia Motors

• Provided end-to-end customer support across sales, service, and feedback processes, ensuring high levels of customer satisfaction.
• Acted as the first point of contact for customers, handling inquiries related to vehicle models, pricing, test drives, and booking procedures.
• Assisted customers with post-sales services, including service appointment scheduling, maintenance queries, and warranty support.
• Handled customer feedback effectively, resolving concerns promptly and coordinating with relevant departments to ensure quick resolution.
• Maintained detailed customer records and service logs using CRM tools, contributing to better customer relationship management.
• Collaborated with the sales and service teams to streamline communication and deliver a seamless customer experience.
• Ensured adherence to Kia's customer service standards and followed up consistently to drive loyalty and retention.