Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic
JEEVITHA RAVI

JEEVITHA RAVI

Chennai

Summary

Dynamic professional with solid leadership and management skills. Responsible for complying with customer service procedures and quality standards. Committed to maintaining customer loyalty and satisfaction.

Overview

10
10
years of professional experience

Work History

Customer Service Team Lead

Foodhub
Chennai
12.2019 - 01.2025
  • Led staff meetings, delegated tasks, monitored team performance, trained staff, handled escalations, implemented feedback loops, created performance reports, and improved service delivery.

Sr.Technical Support Associate

Tech Mahindra
Chennai
11.2018 - 12.2019
  • Provided technical troubleshooting for networking devices, configured mailboxes, assisted with payments.

Sr.Customer service Analyst

Capgemini
Bangalore
11.2017 - 10.2018
  • Handled end-to-end queries of clients.

Process Associate

TCS
Bangalore
11.2014 - 06.2017
  • Created accounts for new holders, conducted background checks, resolved customer concerns, monitored process performance.

Education

Bachelor of Commerce (B.Com) -

Annai Violet Arts & Science College
Chennai

Higher Secondary Certificate -

SSVV Hr.Sec School
Chennai

Skills

  • Motivational leadership
  • Service Management
  • Solutions-focused
  • Training and Development
  • Quick Learner
  • Self Confidence
  • Outstanding time management
  • Inspiring mentor
  • Team building coordination

Languages

  • Tamil, First Language
  • English, Proficient

Languages

English
Upper Intermediate
B2

Timeline

Customer Service Team Lead

Foodhub
12.2019 - 01.2025

Sr.Technical Support Associate

Tech Mahindra
11.2018 - 12.2019

Sr.Customer service Analyst

Capgemini
11.2017 - 10.2018

Process Associate

TCS
11.2014 - 06.2017

Bachelor of Commerce (B.Com) -

Annai Violet Arts & Science College

Higher Secondary Certificate -

SSVV Hr.Sec School

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JEEVITHA RAVI