Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Hobbies
Timeline
Generic
Jeff Jarrett

Jeff Jarrett

Puhucherry

Summary

Production Support Analyst (L2 & L3) with 7 years career experience in Banking, retail and Life Science environments. Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Have hands-on experience on working with Oracle sql and PL-SQL, Linux, shell scripting and Middleware tools. Works well in team environments and displays strong work ethic. Oracle certified associate in SQL

Overview

7
7
years of professional experience
1
1
Certification

Work History

Software Support Engineer 3

Walmart
Chennai
07.2022 - Current
  • Support third Party Seller journey with Walmart, provide them resolution and fix with issues sellers are facing on fulfilling their business
  • Worked on various middleware tools like Atom, Postman, Gscope, Grafana, splunk etc. for issue analysis and monitoring purpose
  • Support seller on issues with setting up items, payments, pricing, shipping etc.
  • Have to running sql scripts to fetch data for ticket analysis.
  • Use Linux system to run shell and python scripts.
  • Worked on ticket tool like Jira and service now for issue tracking
  • Work on resolved tickets for preparing monthly ticket analysis deck to show current trend and on how to reduce system gap and product gap related issue

Senior Software Engineer

Bank Of America
Chennai
07.2019 - 07.2022
  • Have hands-on experience on debugging SQL and PL/SQL scripts in production to analyze and provide fix.
  • Write SQL scripts for troubleshooting purpose and use Linux to handle file management, permission setup, file transfer and storage related issue.
  • Part of GHRT team providing level-3 support, maintenance for bank of Americas worldwide Human resource systems.
  • Incident, problem, deployment, Risk and Automation Management being a SPOC.
  • ITSM, JIRA based service requests on data, CRQ deployments ownership as well release Management principles.
  • End to end understanding of data flow bridging gap between Dev and prod teams.
  • Disaster recovery exercise coordination for fail over and fall back procedures and ensuring of environment stability.
  • Application audit deliverables, access Management, entitlements , STP and STR.
  • Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
  • Analyzed existing SQL queries to identify opportunities for improvements.
  • Worked with project managers, developers, quality assurance and customers to resolve technical issues.
  • Improved system performance by making proactive adjustments and resolving bugs.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
  • Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases. Write/Debug Shell script/ Unix script
  • Participated in on-site requirements gathering sessions.
  • Maintained strong knowledge of third-party risk management within vertical industry.
  • Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
  • Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.

Senior Systems Executive

Cognizant Technology Solutions
Chennai
12.2015 - 07.2019
  • Provide full backend support and work on all data related issue in Oracle database, Write/Debug SQL scripts for analysis purpose
  • Worked on Linux/Unix system to troubleshoot incident and provide fix
  • Worked on service management tools such has Service Now to provide end use support.
  • Support internal development team in deploying packages and move reports in Production as Go-Live and Post Go-Live.
  • Server maintenance activity and resolve server issue were the applications are hosted. And also work on DBA actives
  • Keep customers informed of progress during issue life cycle and make follow-up calls or communications in a timely manner.
  • Assist team members and provide support and solutions to customer queries to meet company objectives.
  • Accessed documented procedures tools and manuals to provide support on company supplied hardware and equipment.
  • Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.
  • Established patterns to reoccurring issues and provides input to development teams
  • Provided Second-level(L2) and Third level(L3) technical support to end-users on proprietary software and applications including installation basic and high program level issue.
  • As part of assignments, has been in QA/Prod deployments of packages in various servers and Incident Management.
  • Handled and provided support to various client application such Inform, CTMS, MUSE, Pedagogue, UMT, Medrio and also developed reports to clients using SQL/PL SQL.
  • Done various automation and help reduce manual effect in the project.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

B.Tech - Information Technology

Rajiv Gandhi College of Engineering and Technology
Pondicherry, PY, India
2015

Higher Secondary - Biology

Don Bosco High School
Puducherry
2011

Secondary -

Petit Seminaire Higher Secondary School
Puducherry, PY, India
2009

Skills

Technical Skill:

  • Languages: Python, Shell scripting, Unix scripting
  • Database: Oracle SQL/PL-SQL
  • Tools and application: Ixp Workflow management (Autosys), anaconda,, Toad, Informatica (power center monitoring)
  • Middleware tools: Atom, Postman, Splunk, Grafana, Dynatrace
  • Operating System: Linux/Unix, Windows

Core Qualifications:

  • Product and service expertise
  • Systems Analysis
  • Excellent communicator
  • PC & MS Office proficient
  • Analytical and diagnostic skills

Websites

Accomplishments

  • Won Silver and Bronze Awards for delivery excellent by Bank of America
  • As been awarded the “Associate of the Quarter (Q2 2017)” by Cognizant.
  • As been awarded the “Associate of the month (September 2017)” by Cognizant.
  • Third place in inter college basketball tournament (2013).
  • Runner up in Zonal under 19 basketball tournament (2010).
  • NCC – A certificate holder

Certification

  • Oracle Certified Associate SQL
  • Diploma in Information Technology, NIIT.
  • Diploma in Hardware and Networking

Hobbies

  • Basketball
  • Cooking

Timeline

Software Support Engineer 3

Walmart
07.2022 - Current

Senior Software Engineer

Bank Of America
07.2019 - 07.2022

Senior Systems Executive

Cognizant Technology Solutions
12.2015 - 07.2019

B.Tech - Information Technology

Rajiv Gandhi College of Engineering and Technology

Higher Secondary - Biology

Don Bosco High School

Secondary -

Petit Seminaire Higher Secondary School

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