Jeff Koehler
Crown Point
Summary
Dynamic Service Advisor with a proven track record at Paul Heuring Ford, excelling in customer service and complaint resolution. Leveraged strong multitasking abilities to streamline service workflows, enhancing client satisfaction and consistently exceeding sales targets. Adept at vehicle assessment and fostering team collaboration to ensure seamless operations.
Overview
24
24
years of professional experience
Work History
Service Advisor
Paul Heuring Ford
08.2025 - 03.2026
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated service appointments and ensured timely vehicle servicing for clients.
- Assisted technicians in diagnosing vehicle problems, enhancing communication between customers and service team.
- Maintained accurate records of services performed, ensuring compliance with company standards.
- Educated customers on vehicle maintenance options, promoting preventative care and enhancing client satisfaction.
Service Advisor
Southlake Kia
03.2019 - 08.2025
- Streamlined service workflow by implementing a new appointment scheduling system, reducing wait times.
- Trained new staff on customer interaction protocols and operational procedures to ensure consistency in service delivery.
- Conducted follow-up calls to ensure customer satisfaction post-service, fostering long-term relationships with clientele.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
Nissan of South Holland
01.2002 - 09.2017
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Education
High School Diploma -
Lake Central High School
Saint John, IN06.2000
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Listening skills
- Team player mentality
- Handling customer complaints
- Complaint resolution
Timeline
Service Advisor
Paul Heuring Ford
08.2025 - 03.2026
Service Advisor
Southlake Kia
03.2019 - 08.2025
Service Advisor
Nissan of South Holland
01.2002 - 09.2017
High School Diploma -
Lake Central High School