Jeff Penland
Richmond
Summary
Automotive industry leadership professional skilled in providing exceptional customer service and technical support. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability in dynamic environments. Proficient in inventory management, parts identification, and vendor relations, with knack for problem-solving and clear communication. Known for fostering productive relationships and consistently meeting client needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Automotive Parts Consultant
Freedom GMC
04.2024 - Current
- Assisted customers/technicians in identifying and selecting appropriate automotive parts based on vehicle specifications.
- Provided expert knowledge on product features, benefits, and compatibility to enhance customer satisfaction.
- Managed inventory levels and maintained organized stockroom for efficient retrieval of automotive parts.
- Utilized parts catalog software to accurately process orders and facilitate timely deliveries to customers.
- Consistently reevaluated department standards.
Manager of Vehicle Service
Firestone Auto Care
06.2024 - 03.2025
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored team members to enhance performance and service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Conducted regular staff evaluations to improve efficiency and customer satisfaction.
- Assisted in maintaining compliance with safety regulations and company policies.
- Improved sales by providing excellent customer service.
Store Manager
O'Reilly Auto Parts
07.2014 - 05.2021
- Led team in achieving operational excellence through effective scheduling and training programs.
- Managed inventory control processes to optimize stock levels and reduce shrinkage.
- Increased sales by performing outside sales calls
- Manage payroll/productivity.
- Interview prospective team members.
Education
High School Diploma -
Ivy Tech
Richmond, INSkills
- Team Leadership
- Parts cataloging
- Supplier relations
- Shipping coordination
- Product recommendations
- Expert parts knowledge
- Ordering parts
- Customer service
- Problem-solving skills
- Email communication
- Invoice processing
- Delivery coordination
Certification
- Automotive Service Excellence- P2 Parts Specialist
- Certified Store Manager, O'Reilly Auto Parts - April 2016 to May 2021.
Timeline
Manager of Vehicle Service
Firestone Auto Care
06.2024 - 03.2025
Automotive Parts Consultant
Freedom GMC
04.2024 - Current
Store Manager
O'Reilly Auto Parts
07.2014 - 05.2021
High School Diploma -
Ivy Tech
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