Jefferson Fernandes
Mumbai
Summary
An incisive professional with over 8 years of experience in Operations & Supervision involving Food & Beverage Management in the hospitality sector with leading brands. A focused, guest-oriented approach with excellent relationship management skills and efficiency in dealing with guests of different portfolio. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
17
17
years of professional experience
Work History
Bartender
Barjockey Bartending Institute & Events
02.2018
- Responsible for bartending and management both front and back end, handling various company events and parties.
Bar Attendant
Carnival cruises
05.2023 - Current
- Assures an excellent table service, promotes new sales in order to increase the Bar revenue and improve guests satisfaction in accordance with the Bar manual
- Cleans and sets up the assigned Bar Lounge with the proper materials and sanitation rules to guarantee the beginning of the service.
Kitchen Utility
MSC cruises
04.2022 - 11.2022
- Dishwashing of chinaware and maintenance of all galley equipment and tools
- Daily cleaning of wash area and all galley sections
- Active assistance with preparation works
- Implementation of our quality standards in the galley
- Compliance with HACCP requirements and labelling.
Assistant Restaurant Manager
The Orchid Hotel Pune Pvt. Ltd.
11.2017 - 12.2017
- Responsible for overseeing the hotel operations and upholding service levels for a Four Diamond Standards during the shift
- Inculcated my experience to supervise staff and in turn improve the operations and performance of the hotel.
Manager
Gee Lee Chinese
08.2013 - 11.2017
- Managed front and back end of various duties for facilitation of smooth operations throughout the restaurant
- Provide highest level of customer service with a positive and professional attitude
- Oversee the training needs, inventory control, supply orders and other logistics.
Assistant Manager
The Comedy Store
02.2011 - 06.2013
- Managing staff and food service to the guests at the theatre.
Sr. Team Member Executive F&B Service
The Chambers
04.2008 - 11.2010
- In charge of taking orders and serving food in restaurants and also maintaining a high customer service.
Steward
Saffron Spice
01.2007 - 02.2008
- Due to effective communication skills, started my professional experience by working as a Steward and was responsible for taking and serving orders.
Education
Higher Secondary Certificate -
Delhi Board of Secondary & Higher Secondary Schooling
Secondary School Certificate - undefined
Delhi Board of Secondary & Higher Secondary Schooling
Skills
Adapt at providing service operations, understanding guest requirements and providing services accordingly
Leading teams to ensure the accomplishment of service deliverables
Drafting and co-ordinating with staff to adhere to the Standard Operating Procedures and subsequently following up the procedures to align the system / processes / policies with business goals (organization alignment)
Resourceful at evolving effective procedures, establishing service standards and operational policies with proven ability in reducing operational costs through effective cost control measures
Ability to lead, mentor and motivate the team, a keen planner and strategist with a detailed oriented approach
Planning and Execution
Supervising, co-ordinating and participating in activities of personnel engage day to day Food & Beverage operations
Collaborating with personnel to plan and develop better revenue generating options & promote brand
Quality Assurance / Compliance
Overseeing smooth and scheduled implementation of brand standards so as to minimize gaps between actual and required standards
Designation Applied
Bar Waiter
Additional Information
C-1D Visa Valid for 4 years, Personal survival Techniques, Fire prevention and Fire fighting, Elementary first AID, Personal safety and Social Responsibilities, Passenger ship familiarization, Indian CDC, Panama CDC
Personal Information
Date of Birth: 04/13/88
Playing football
I love to play football
Timeline
Bar Attendant
Carnival cruises
05.2023 - Current
Kitchen Utility
MSC cruises
04.2022 - 11.2022
Bartender
Barjockey Bartending Institute & Events
02.2018
Assistant Restaurant Manager
The Orchid Hotel Pune Pvt. Ltd.
11.2017 - 12.2017
Manager
Gee Lee Chinese
08.2013 - 11.2017
Assistant Manager
The Comedy Store
02.2011 - 06.2013
Sr. Team Member Executive F&B Service
The Chambers
04.2008 - 11.2010
Steward
Saffron Spice
01.2007 - 02.2008
Higher Secondary Certificate -
Delhi Board of Secondary & Higher Secondary Schooling
Secondary School Certificate - undefined
Delhi Board of Secondary & Higher Secondary Schooling