Jeffery Coy
Washington
Summary
Dynamic customer service professional with a robust background in cash handling and customer relations, recognized for delivering prompt and precise service. Extensive knowledge of policies and procedures ensures compliance while effectively addressing customer complaints and enhancing satisfaction. Dedicated team player committed to fostering a welcoming café environment, skilled in crafting specialty coffee and tea beverages while maintaining an organized workspace. Eager to leverage expertise in a challenging role that demands exceptional communication and problem-solving abilities in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Brewista
7 Brew
09.2025 - Current
- Prepared high-quality beverages following standard recipes and customer preferences.
- Maintained cleanliness and organization of work area to ensure efficient service.
- Provided exceptional customer service while effectively handling transactions.
- Trained new staff on beverage preparation techniques and operational protocols.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Assistant Resident Director
Oakland City University
07.2023 - Current
- Managed a residential community of students
- Facilitated weekly floor meetings and intentional one-on-ones
- Developed and implemented programming focused on diversity, wellness, and academic success
- Responded to crises and served on-call for incident management
- Trained and mentored new RAs
- Collaborated with campus partners for events and referrals
WORSHIP LEADER
Oakland City University
09.2022 - Current
- Created accompaniment tracks using digital recording software for use in practice or performance settings.
- Developed worship team for raising performance quality and maximizing audience engagement.
- Coordinated with other pastors and ministry leaders to create comprehensive worship experiences for congregations of all ages.
- Distributed music sheets to prepare team and audience for worship.
- Managed the soundboard during live recordings and audio and visual presentations.
- Enabled lively worship atmosphere by encouraging audience engagement.
SUMMER CAMP COUNSELOR
Camp Illiana
06.2019 - Current
- Assisted campers with problem-solving and conflict resolution.
- Monitored and enforced camp rules and regulations.
- Educated campers through games and explorations.
- Encouraged campers to engage in physical activities.
- Displayed enthusiasm for teaching new concepts which motivated others to learn more.
CASHIER
Buehler's IGA
09.2022 - 08.2025
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Provided efficient and courteous service to customers.
- Developed strong customer relationships to support satisfaction and loyalty.
CASHIER
Kroger JayC
10.2019 - 12.2021
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided efficient and courteous service to customers.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Greeted and informed customers of products, fostering positive store experiences.
Education
Bachelor of Arts - University Studies
Oakland City University
Oakland City, IN05.2026
Minor - Servant Leadership
Oakland City University
Oakland City05.2026
Skills
- Issue Resolution
- Coaching and Mentoring
- Time Management Skills
- Product and Service Sales
- Staff Training
- Training and Development
- Community engagement
- Customer service
Timeline
Brewista
7 Brew
09.2025 - Current
Assistant Resident Director
Oakland City University
07.2023 - Current
WORSHIP LEADER
Oakland City University
09.2022 - Current
CASHIER
Buehler's IGA
09.2022 - 08.2025
CASHIER
Kroger JayC
10.2019 - 12.2021
SUMMER CAMP COUNSELOR
Camp Illiana
06.2019 - Current
Bachelor of Arts - University Studies
Oakland City University
Minor - Servant Leadership
Oakland City University