Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Timeline
CustomerServiceRepresentative

Jeffery Martin

Hyderabad,TG

Summary

Hardworking Customer Service Representative with Number years of experience working with Product or Service. Trained in project and time management with extensive knowledge of Area of expertise and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skilled call center professional versed in customer support protocols for Product or Service. Brings extensive high-call volume experience spanning Number years working with Type consumers. Superior computer skills and telephone etiquette.

Personable Customer Service professional offering over Number years of experience resolving account and service concerns for Industry customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Intelligent Job Title with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties.

Proactive Job Title with expertise delivering support services and resolving customer complaints. Trained in Software and Type techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering Number years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

13
13
years of post-secondary education
7
7
years of professional experience

Work History

Customer Service Representative

Atria Convergence Technologies
Hyderabad, Telangana
04.2016 - 03.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Customer Service Representative

Vertex Customer Management Services
Hyderabad, Telangana
02.2014 - 04.2016

Collected customer feedback and made process changes to exceed customer satisfaction goals Numbers

  • Handled inbound sales calls
  • Meet the difficulties of customer service
  • Taken responsibility of entire floor
  • Got star award for 6 times in a year
  • Educated customers on promotions to enhance sales.

Education

Secondary School Certificate - English

Gateway International School
Rajendranagar
06.1999 - 03.2007

Board Of Intermediate - M.p.c

Nava Chaitanya Junior College
Narayanguda
06.2007 - 04.2009

B Tech - Computer Science

Gateway International High School
Rajendranagar, Hyderabad
10.2009 - 05.2013

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Technical Support

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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Customer Service Representative

Atria Convergence Technologies
04.2016 - 03.2021

Customer Service Representative

Vertex Customer Management Services
02.2014 - 04.2016

B Tech - Computer Science

Gateway International High School
10.2009 - 05.2013

Board Of Intermediate - M.p.c

Nava Chaitanya Junior College
06.2007 - 04.2009

Secondary School Certificate - English

Gateway International School
06.1999 - 03.2007
Jeffery Martin