JEFFERY STEWARD

Detail-oriented professional with expertise in problem-solving, conflict resolution, and effective communication. Proficient in time management and multitasking, leveraging advanced product knowledge and technical skills to deliver exceptional results. Skilled in utilising Microsoft 365, Zendesk, Notion, and Devrev to streamline operations and enhance productivity. Adept at applying a customer-focused approach while maintaining operational efficiency. Committed to continuous growth and contributing to organisational success through innovative solutions. Personable professional with strong desire to contribute to customer satisfaction. Demonstrates excellent communication skills and problem-solving abilities, ensuring seamless customer experience. Committed to fostering positive relationships and driving customer loyalty.

• Led process improvements resulting in increased efficiency and cost savings.
• Proficient in managing escalated customer issues and complaints with professionalism and efficiency.
• Contributed insights and suggestions for improving existing processes and procedures to minimize escalations and enhance overall customer satisfaction.
• Recognised for exceptional customer support in managing a critical claim where my expertise and attention to detail played a pure role in resolving the issue to the satisfaction of the customer.
• Acknowledged for consistently exceeding performance expectations and contributing positively to the team's success.
• Awarded as a global star performer from India amongst other colleagues across the world for my hard work and dedication towards the company's business development.
• Recognized as the top customer satisfaction employee for delivering quick resolutions and proactively keeping clients informed about the status of their tickets.