Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

JEFFIN THOMAS

Kattappana

Summary

Dynamic and results-oriented professional with a proven track record of delivering high-quality performance in fast-paced environments. Adept at building strong relationships, solving complex problems, and adapting quickly to new challenges. Recognized for exceptional communication, analytical thinking, and a collaborative approach to achieving organizational goals. Committed to continuous learning and professional growth, with a strong ability to contribute effectively as both an individual contributor and a team player. Driven by integrity, innovation, and a passion for exceeding expectations in every role undertaken.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Sutherland Global
Kochi
04.2024 - 04.2025
  • Collaborated with senior support teams and escalation units to resolve complex or high-priority cases efficiently.
  • Developing and maintaining client relationships through regular communications, and providing excellent customer service.
  • Documented interactions and feedback for process improvement.
  • Participated in team huddles, performance reviews, and feedback sessions to improve communication techniques.
  • Contributed to the learning and mentoring of new hires, helping them understand company tools, customer handling procedures, and issue escalation processes.

Business Associate & Trainer

Naval Incorporation
Kochi
10.2022 - 01.2023
  • Developed and executed comprehensive marketing strategies and relationships that align with the company's goals and objectives.
  • Analyzed customer data to identify areas of improvement in customer service.
  • Provided advanced and technical training and development to team members, and set up competence mapping for the team for quality management.
  • Conducting market research and analysis to identify new market trends and opportunities.
  • Exceeded client expectations and maintained strong relationships, contributing to an increase in repeat business.

Education

Bachelor of Commerce - Finance And Taxation

CMS College
Kottayam
10-2023

High School Diploma -

Montfort School
Anakkara
06-2018

Skills

  • Excellent Verbal and Written Communication
  • Customer Relationship Management
  • Problem Solving & Critical Thinking
  • Business Operations Support
  • Process Improvement & Optimization
  • Team Collaboration & Interpersonal Skills
  • MS Office Suite (Excel, Word)
  • Time Management & Multitasking
  • Adaptability & Flexibility
  • Basic Technical Skills (System Navigation)
  • Attention to Detail
  • Conflict Resolution
  • Learning Agility & Willingness to Upskill
  • Basic Knowledge of CRM Software

Certification

  • Digital Marketing - Google
  • Search Engine Marketing - Greatlearning
  • Product Management - Greatlearning
  • Advanced Programmatic Advertising - StackAdapt

Languages

Malayalam
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2

Timeline

Customer Support Specialist

Sutherland Global
04.2024 - 04.2025

Business Associate & Trainer

Naval Incorporation
10.2022 - 01.2023

Bachelor of Commerce - Finance And Taxation

CMS College

High School Diploma -

Montfort School

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JEFFIN THOMAS