JEFFREY ARNOLD
Fishers
Summary
Network technician with strong foundational knowledge of Networking protocols, hardware, and troubleshooting. CompTIA Network + certified and skilled in configuring routers, switches, and firewalls in lab environments. Committed to providing reliable and secure network support in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IIS Clinical Mobility Integration Specialist
Sondhi Solutions 6 Month Contract ( IU Health)
10.2024 - 05.2025
- Integrate hospital devices to the new network platform
- Train and facilitate transition of onsite staff to the new network
- Manage the technical services work queue for appropriate team assignment
- Provided technical support for end-users, addressing any issues related to integrated systems promptly and effectively.
Tier 2 Field Operations Tech
Vaco 6 Month Contract ( TCC Wireless )
08.2023 - 03.2024
- Daily monitoring and basic support for IT systems including but not limited to: Network Circuits, Network Hardware, Servers, Applications, Web, and Scheduled Jobs (Peoplesoft, Control-M)
- Internal contact for monitoring, maintenance and test and turn-up of network infrastructure initiatives for all TCC Wireless locations (MPLS Wide Area Network (WAN))
- Monitored system health of servers (Physical/Virtual), Databases (SQL, Informix, Oracle), and Network (Cisco)
- Primary supporting OS- Microsoft 365
- Increased customer satisfaction by providing timely and professional onsite support for technical issues.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Executed tasks within time and budget constraints.
Tier 2 Sr. Support Analyst
NTT Data
01.2022 - 12.2022
- Remote troubleshooting and support for desktop/server/network related issues
- Assess clients technology issues to provide quality IT solutions for computing challenges
- Perform password resets in Active Directory and used remote tools
- Onsite desktop support
- Primary supporting OS- Microsoft 365
- Managed multiple high-priority projects simultaneously, ensuring timely delivery and completion of each task.
Network Operations Specialist
Finish Line
10.2020 - 08.2021
- Daily monitoring and basic support for IT systems including but not limited to: Network Circuits, Network Hardware, Servers, Applications, Web, and Scheduled Jobs (Peoplesoft, Control-M)
- Internal contact for monitoring, maintenance and test and turn-up of network infrastructure initiatives for all Finish Line locations (MPLS Wide Area Network (WAN))
- Monitored system health of servers (Physical/Virtual), Databases (SQL, Informix, Oracle), and Network (Cisco)
- Worked with telecommunication vendors for Moves, Adds, and Changes as well as network outages for dispatches and troubleshooting.
- Primary supporting OS- Microsoft 365
- Facilitated the seamless migration of network infrastructure to a new platform, minimizing downtime and ensuring minimal disruption to users.
Helpdesk Associate
Pedcor Investments
02.2020 - 07.2020
- Accurately diagnosed and problem solved system, hardware, and software problems. Documenting as needed
- Performed day to day troubleshooting for on-site & mobile users via remote access locations.
- Performed password resets in Active Directory and used remote tools
- Troubleshoot Voip phone systems and Skype for Business
- Primary supporting OS- Microsoft 365
- Streamlined help desk processes for quicker response times to support requests.
- Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
- Served as a reliable point of contact for end-users, addressing concerns with empathy and professionalism.
Service Desk Analyst
Bell Techlogix
09.2019 - 02.2020
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Answer inbound calls from users and provide information about products or services, or obtain details of complaints
- Assist clients to leverage technology to solve business problems by being the SPOC (single point of contact) for all technology-related problems, escalating unresolvable transactions to the next level
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
Flex Instructor
My Computer Career
05.2019 - 09.2019
- Provide academic-related training, coaching and guidance
- Monitor and document each student of concern
- Facilitate student achievement of expected program learning outcomes
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Field Technician
AT&T
09.2015 - 01.2018
- Test circuits and components of malfunctioning telecommunication equipment to isolate the source of the problem
- Assemble and install data, IP-DSLAM, VOIP, switching, wiring frames, power apparatus equipment, computer, and network systems. Terminate Cat5e with RJ45 connectors to properly install routers and gateways
- Test and repair newly installed or updated equipment to ensure proper functioning
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
Education
Information Security Administration -
My Computer Career
05.2019
Electronic Systems Technician -
Lincoln College of Technology
05.2008
Skills
- Application integration
- Security protocols
- Network protocols
- Integration testing
- Error handling
- Continuous integration
- Data integration
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Multitasking
- End user support
- Router configuration
- Network troubleshooting
- Wireless networking
- Switch configuration
- VoIP systems
- Network monitoring
- Problem resolution
- Ticketing systems
- Escalation procedures
- Network support
- TCP/IP protocol
- Mobile device management
Certification
CompTIA Network + (expired)
Comp TIA Server +
MTA Mobility
MTA Security
MTA Networking
Linux Essentials
Timeline
IIS Clinical Mobility Integration Specialist
Sondhi Solutions 6 Month Contract ( IU Health)
10.2024 - 05.2025
Tier 2 Field Operations Tech
Vaco 6 Month Contract ( TCC Wireless )
08.2023 - 03.2024
Tier 2 Sr. Support Analyst
NTT Data
01.2022 - 12.2022
Network Operations Specialist
Finish Line
10.2020 - 08.2021
Helpdesk Associate
Pedcor Investments
02.2020 - 07.2020
Service Desk Analyst
Bell Techlogix
09.2019 - 02.2020
Flex Instructor
My Computer Career
05.2019 - 09.2019
Field Technician
AT&T
09.2015 - 01.2018
Electronic Systems Technician -
Lincoln College of Technology
Information Security Administration -
My Computer Career
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