JEFFREY CHRISTOPHER
Chennai
Summary
Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.
Overview
4
4
years of professional experience
Work History
Quality Analyst
Hexaware Technologies
Chennai
07.2022 - 11.2025
- Trained agents on communication and soft skills.
- Trained personnel on proper use of tools, equipment, materials, and software used for quality assurance purposes.
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
- Assisted in the development of Quality Assurance procedures and protocols.
- Implemented corrective actions when necessary to improve overall product quality.
- Evaluated performance metrics from existing processes to recommend improvements in product quality.
- Conducting internal and external calibration calls.
- Analysis of DSAT reports. Providing adequate training to improve CSAT.
Customer Service Representative
Sun Network
Chennai
06.2021 - 01.2022
- Resolved customer complaints promptly and efficiently via calls and emails.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
BBA - General
Madras University
ChennaiSkills
- Communication training
- Lead management
- Client service
- Team management
Affiliations
- Lead freelance trainer for Besant Technologies Chennai.
- Conducted seminars and on campus training for various colleges
- Expertise in IELTS, Corporate communication training and soft skills.
Timeline
Quality Analyst
Hexaware Technologies
07.2022 - 11.2025
Customer Service Representative
Sun Network
06.2021 - 01.2022
BBA - General
Madras University