Jeffrey Fleming
Westfield
Summary
Experienced in managing customer relationships and inventory levels, ensuring product availability to meet client needs. Developed and implemented effective sales strategies that resulted in consistent achievement of sales goals while optimizing territory performance. Provided training and support to new team members, fostering a collaborative environment that enhanced overall team productivity. Maintained accurate records of transactions and performance metrics to inform operational planning and decision-making processes.
Highly skilled Route Service Sales Representative with field experience in managing and growing customer accounts. Demonstrated competence in efficiently servicing routes, troubleshooting customer issues, and building strong relationships with clients. Strengths include strategic planning, problem-solving, communication skills, and adaptability to change. Previous work has resulted in improved route efficiency and increased customer satisfaction rates.
Overview
26
26
years of professional experience
Work History
Route Service Sales Representative
Frito-Lay
05.2008 - Current
- Provided training and support for new route service representatives as needed.
- Developed and maintained relationships with existing customers to ensure customer satisfaction.
- Managed inventory levels of products on assigned routes to ensure adequate stock is available for customers' needs.
- Conducted on-site visits to assess customer needs, build relationships, and identify opportunities for additional sales.
- Maintained accurate records of all customer orders and deliveries.
- Demonstrated excellent communication skills when interacting with customers both in person and over the phone.
- Organized paperwork associated with each stop made during routes such as invoices, bills of lading.
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
- Promoted positive relationships with customers to maintain consistent sales.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Planned and organized routes within territory to maximize efficiency and time.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Developed strategies to increase sales volume by targeting potential customers.
Assistant Store Manager
Kroger
09.2007 - 05.2008
- Maintained a safe working environment by enforcing safety regulations.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Coordinated with vendors to secure product availability at competitive prices.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Answered customer questions and addressed problems and complaints in person and via phone.
Store Management
Petsmart
07.1999 - 08.2007
- Collaborated with store management to develop eye-catching visual merchandising displays that increased sales.
- Established clear communication channels between store management teams for improved collaboration on merchandising initiatives.
- Collaborated with store management to develop strategies for optimizing stock levels and reducing excess inventory.
- Collaborated with store management to develop sales strategies, resulting in increased revenue in both apparel and cosmetics sections.
- Collaborated with store management to implement successful promotions and special events, boosting overall departmental sales.
- Collaborated with store management to identify opportunities for merchandising improvements, driving overall sales performance.
Education
Bachelor of Arts - Telecommunications
Ball State University
Muncie, IN05-1993
Skills
- Inventory management
- Route planning
- Customer relationship management
- Sales strategies
- Safety compliance
- Employee training
- Team leadership
- Effective communication
- Problem solving
- Sales optimization
- Data analysis
- Merchandising techniques
- Effective time management
- Strong customer service
- Sales proficiency
- Route planning expertise
- Goal-oriented mindset
- Cash handling experience
- Upselling strategies
- Vehicle safety
- Customer retention
- Display building
- Issue resolution
- Safe vehicle operation
- Product displays
- Stock rotation
- Merchandise sales
Personal Information
Accomplishments
Route Sales Representative of the Year 2020 and 2024.
Timeline
Route Service Sales Representative
Frito-Lay
05.2008 - Current
Assistant Store Manager
Kroger
09.2007 - 05.2008
Store Management
Petsmart
07.1999 - 08.2007
Bachelor of Arts - Telecommunications
Ball State University
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