Jeffrey Harris
Yorktown
Summary
At Kia of Muncie, I spearheaded initiatives that fostered a culture of teamwork and open communication, significantly enhancing operational efficiency and customer satisfaction. My leadership in staff development and compliance, coupled with a knack for optimizing profitability, showcases my blend of strategic vision and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Fixed Operations Director
Kia of Muncie
03.2018 - 02.2025
- Created a positive workplace culture by promoting teamwork, open communication, and professional development opportunities among staff members.
- Supervised mechanics, service advisors and sales personnel.
- Ensured compliance with all industry regulations and manufacturer guidelines through diligent monitoring of procedures and documentation.
- Analyzed operational data to identify areas of improvement, implementing targeted action plans for continuous growth.
- Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
- Oversaw facility maintenance projects to ensure safe, clean, and organized work environments for employees and customers alike.
- Enhanced employee productivity by conducting regular evaluations, providing constructive feedback, and arranging relevant training programs.
- Collaborated with sales department to coordinate vehicle deliveries, trade-ins, and reconditioning efforts for maximum efficiency.
Education
None - Business Management
Vincennes University
Vincennes, INSkills
- Setting goals
- Customer relations
- Operational efficiency
- Maintaining compliance
- Staff development
- Workforce planning
- Implementing performance targets
- Optimizing profitability
- Improving operations
- Scheduling and coordination
- Teamwork and collaboration
- Customer service
Timeline
Fixed Operations Director
Kia of Muncie
03.2018 - 02.2025
None - Business Management
Vincennes University
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