Overview
Work History
Education
Skills
Timeline
Generic

Jeffrey Herndon-Bonnet

Indianapolis

Overview

11
11
years of professional experience

Work History

Shift Lead

Buffalo Wild Wings
11.2018 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained safe working environment by observing safety procedures, policies and regulations.

Food Runner

Studio Movie Grill College Park
04.2018 - 10.2018
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Greeted customers and provided outstanding customer service.
  • Restocked food supplies in kitchen and organized storage areas.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.

Laborer

Treeo
03.2015 - 05.2017
  • Worked alongside team to accomplish work goals according to schedule.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Maintained organized and clean work areas at all times on job sites.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Organized materials, tools, and equipment to supply team members.
  • Performed general housekeeping and cleaning tasks.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.

Closing Coordinator

Club Demonstration Services At Costco
02.2013 - 10.2016
  • Contacted appropriate agencies to complete searches, order records, and obtain documents.
  • Maintained checklists of required documentation and open issues affecting closings.
  • Delivered positive customer experiences and successful deal closures through open, constructive communications.
  • Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
  • Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
  • Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
  • Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
  • Built constructive relationships with customers to understand and capitalize on personalized preferences.
  • Led and executed innovative sales strategies to close complex deals.

Education

GED -

North Central High School
Indianapolis, IN
05.2013

Skills

  • Corrective Actions
  • Job Assignments
  • Loss Prevention Strategies
  • Reverse Logistics
  • Shift Work
  • Customer Loyalty
  • Demand Fulfillment
  • Operation Monitoring
  • Safe Work Practices

Timeline

Shift Lead

Buffalo Wild Wings
11.2018 - Current

Food Runner

Studio Movie Grill College Park
04.2018 - 10.2018

Laborer

Treeo
03.2015 - 05.2017

Closing Coordinator

Club Demonstration Services At Costco
02.2013 - 10.2016

GED -

North Central High School

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Jeffrey Herndon-Bonnet