Jeffrey Milton
Jaipur
Summary
Driven and decisive Recruiter offering 3+ years of experience contributing to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
Overview
6
6
years of professional experience
Work History
Healthcare Recruiter
Compunnel Inc.
Jaipur
11.2022 - Current
- Conducted phone screens with potential applicants and evaluated their qualifications.
- Developed job postings and advertised positions to attract qualified candidates.
- Reviewed resumes, conducted reference checks, and verified credentials for potential hires.
- Assisted in creating compensation packages that were competitive yet cost effective.
- Sourced, screened and interviewed candidates to fill clinical, corporate staff and variety of other positions.
- Developed active and passive candidate pipelines through research, networking and screening.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Sourced, qualified and conducted screening interviews with job candidates.
Senior Healthcare Recruiter
IMS People Possible
Jaipur
01.2022 - 05.2022
- Assessed applicant qualifications against job requirements; evaluated credentials such as education level or certifications.
- Developed and implemented recruitment strategies to identify, attract, and hire healthcare professionals.
- Identified innovative ways to improve the recruitment process such as using virtual interviewing platforms.
- Conducted in-depth interviews with candidates to assess qualifications, skills, and job compatibility.
- Maintained a database of potential candidates for future openings.
- Managed applicant tracking system database by inputting data such as candidate profiles and job descriptions.
- Prepared detailed reports on recruitment activities including number of open positions filled versus unfilled roles.
- Reviewed resumes, conducted background checks, and verified references prior to extending offers of employment.
- Scheduled interviews between the hiring manager and potential candidates.
- Negotiated salary offers with applicants to ensure mutual satisfaction from both parties involved in the hiring process.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
Healthcare Recruiter
IMS People Possible
Jaipur
12.2020 - 01.2022
- Identified ways to streamline recruitment processes by utilizing available resources more efficiently.
- Created reports summarizing recruiting activities such as number of applicants interviewed or hired each month.
- Conducted phone screens with potential applicants and evaluated their qualifications.
- Organized orientation sessions for newly hired employees, providing detailed information about benefits, policies.
- Developed job postings and advertised positions to attract qualified candidates.
- Reviewed resumes, conducted reference checks, and verified credentials for potential hires.
- Addressed harassment allegations, work complaints or other employee concerns.
- Sourced, qualified and conducted screening interviews with job candidates.
Customer Care Executive
Teleperformance
Jaipur
08.2018 - 08.2019
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Assisted customers with product selection based on individual needs.
- Resolved billing issues and disputes through effective problem solving techniques.
- Tracked customer order statuses using various systems including CRM software.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Maintained up-to-date knowledge of product lines, pricing plans, warranties.
- Conducted training sessions for new employees on proper telephone etiquette practices.
- Gathered customer feedback and reported it to management for further action.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Answered customers' questions about services and products offered.
- Created detailed reports of customer interactions for internal records keeping purposes.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
Education
Bachelors of Business Administration - Business Administration (General)
Poornima University
01.2020
Skills
- Candidate Sourcing
- Applicant Tracking Systems
- Compliance understanding
- Contract Negotiation
- Employee Relations
- Personnel Recruitment
- Cold-calling
- International recruiting
- Interviewing Clients
- Performance Tracking
- Social Media Recruiting
- HIPAA expert
- Interviewing techniques
- Medical Terminology
- Compensation Structuring
- Report Preparation
- Employment Recordkeeping
- Talent Acquisition
- Recruitment
- Retention management
- Talent management
- Problem-solving abilities
- Training development
- Cost Reductions
- Customer Relationship Management
- Time management abilities
- Reliability
- Microsoft Office
- Conflict Resolution
- Adaptability
- Active Listening
Affiliations
- Cooking
- Travelling
- Music
- Sports
- Clubs and Societies
- Volunteering
Languages
Hindi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Healthcare Recruiter
Compunnel Inc.
11.2022 - Current
Senior Healthcare Recruiter
IMS People Possible
01.2022 - 05.2022
Healthcare Recruiter
IMS People Possible
12.2020 - 01.2022
Customer Care Executive
Teleperformance
08.2018 - 08.2019
Bachelors of Business Administration - Business Administration (General)
Poornima University
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