Dedicated Behavioral Health Professional with extensive experience in peer support and conflict resolution. Skilled in facilitating communication between departments to align patient needs, ensuring effective care plans, and supporting individuals through recovery.
Overview
10
10
years of professional experience
Work History
Behavioral Health Community Health Partner
Cityblock Health
Indianapolis
09.2024 - 12.2025
Partner with the RN Care Manager to develop members' care plans, and incorporate quality opportunities in care plans.
Complete assessment and screening instruments (including for behavioral health disorders).
Focus on the goals of the members, risk mitigation, call-us-first emphasis, provider engagement, and addressing social needs.
Facilitated communication between departments to align on patient needs and services.
Meet with members of the community (home, SNF, shelter, hospital) as needed, including as an extender of the care team for non-clinical needs.
Provided one-on-one peer support with members currently in active substance use disorder (SUD) or recovery.
Facility Engagement Specialist
Wayspring
Indianapolis
08.2023 - 06.2024
Engaged qualified members with programs that offered aftercare and wrap-around support for life after completing treatment.
Engaged members in one-on-one peer counseling.
Engaged members after discharge from treatment up to 5 times weekly using calls, texts, and emails.
Built rapport and working relationships with facility staff and discharge planners.
Worked with members to find outside-the-box solutions for issues that arose after treatment.
Certified Peer Support Specialist
Mental Health Coopersative
Nashville
03.2021 - 06.2023
Facilitate psycho-educational, skills and process groups using the Yalom model of group therapy.
Conduct one-on-one peer support sessions with clients as they adjust to their surroundings.
Collaborate with the discharge planner to establish treatment expectations for individuals transitioning from the crisis center.
Develop and maintain a robust network of community and referral contacts resulting in a more streamlined process of referring and placing clients.
Assist clients in improving their emotional regulation skills to prevent outbursts and agitation.
Employ verbal de-escalation techniques regularly to alleviate stress and anxiety resulting from hospitalizations or inpatient stays.
Mental Health Technician
Mental Health Cooperative
Nashville
01.2018 - 03.2021
Monitored and ensured the safety of clients considered high-risk for harmful behavior to themselves or others.
Worked alongside licensed staff to revise and implement individual patient treatment plans and goals.
Used intervention strategies, including therapeutic options, physical restraint methods.
Observe and influence patients' behavior, communicating and interacting, teaching, counseling, or befriending them.
Care Manager - Critical Time Intervention
Mental Health Cooperative
Nashville
07.2016 - 06.2018
Worked with clients transitioning into housing after experiencing extended periods of homelessness.
Assisted clients with building structure to normalize their daily routine as they enter housing.
Supported clients as they problem-solved basic issues in the home, and assisted with reacquainting themselves with basic chores like grocery shopping and bill paying.
Assisting clients with obtaining reliable transportation (public transportation/Medicaid transportation).
Homeless Outreach Specialist
Mental Health Cooperative
Nashville
03.2016 - 07.2016
Identified the needs of, and assisted with enrolling clients in mental health treatment and housing programs for unhoused clients in the community.
Assisted clients in navigating the challenges of MDHA and Section 8 housing as a Nashville Housing Navigator.
Maintained records of interactions with clients by documenting in the medical record program, EMR.
Partnered with community organizations to assist clients with housing leads and donations for the basic welfare of the clients.
Regularly transported clients to medical management and therapy appointments.