Jeffrey Wilson
Mulberry
Summary
Detail-oriented Senior Service Technician specializing in advanced diagnostics, vehicle maintenance, and troubleshooting. Proven ability to mentor junior technicians and streamline repair processes for enhanced service efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Service Technician
Wiers International Trucks
Lafayette, IN
11.2012 - Current
- Diagnosed and repaired mechanical issues on heavy-duty trucks, ensuring optimal performance and safety standards.
- Led troubleshooting efforts for complex electrical and hydraulic systems, enhancing service efficiency and accuracy.
- Mentored junior technicians, improving skill sets and fostering a collaborative work environment.
- Utilized diagnostic tools to identify faults, streamlining repair processes and minimizing turnaround times.
- Conducted thorough inspections of vehicles to ensure compliance with industry regulations and customer specifications.
- Communicated effectively with clients to provide comprehensive explanations of required repairs while addressing any concerns or questions they had.
- Stayed current on industry trends and technological advancements through continuous professional development efforts.
Master Service Technician
Wieland International Inc.
Saginaw, MI
02.2008 - 11.2012
- Led troubleshooting efforts for complex technical issues, enhancing service response times.
- Diagnosed and repaired equipment to ensure optimal performance and reliability.
- Collaborated with engineering teams to streamline service operations and resolve product-related challenges.
- Conducted thorough safety inspections on all vehicles, ensuring compliance with state regulations and customer peace of mind.
- Mastered advanced diagnostic tools to quickly identify vehicle malfunctions and recommend appropriate repairs.
- Troubleshot electrical systems using advanced diagnostic equipment for accurate identification of issues and effective repairs.
Education
High School Diploma -
Kenton RIdge High School
Springfield, OHSkills
- Advanced diagnostics
- Vehicle maintenance
- Electrical systems
- Performance testing
- Calibration techniques
- PLC programming
- Transportation systems
- Customer service
- Attention to detail
- Diagnostics expertise
- Diagnostics skill
- Troubleshooting
Accomplishments
Achieved and maintained ASE Master truck certification for 20 years.
Achieved Diamond Certification from Navistar Corporation from 2008 to present.
Competed in Navistar Technician Rodeos in 2012 and 2013.
Competed in IMTA technician competitions in 2016, 2019, 2023, an 2024.
Competed in th ATA Super Tech competitions in 2013, 2016, and 2023
Certification
Diamond truck certification from Navistar Corporation
Advanced electrical certification from Navistar Corporation
ASE Master Truck certification
MACS EPA section 609 mobile HVAC certification
Class A commercial driver's license with double/triple and tanker endorsements
Timeline
Senior Service Technician
Wiers International Trucks
11.2012 - Current
Master Service Technician
Wieland International Inc.
02.2008 - 11.2012
High School Diploma -
Kenton RIdge High School