Jeffy Joy
Software Engineer
Nantes, France
Summary
IT professional with 7 years of expertise in the software industry, complemented by an MBA specializing in Entrepreneurship and Corporate Social Responsibility (CSR). Known for strong research, management, and problem-solving skills, with a persistent drive for learning and growth. Seeking to transition into HR to apply analytical insights and collaborate effectively in diverse, international environments. Proven ability to innovate and implement solutions while valuing diverse perspectives and fostering positive workplace cultures.
Overview
2
2
Languages
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Graduate Researcher
EUSPA, Consulting Mission
02.2022 - 03.2022
- Led efforts to establish a pan-European space-based complementary system for disaster management response, providing both opportunities and challenges for implementation.
- Identified critical issues within the project scope, conducted thorough analysis, and developed actionable solutions to enhance operational efficiency.
- Performed detailed quantitative analysis of targeted data, ensuring accuracy in research, collection, and preparation of comprehensive reports for stakeholder review.
Senior Software Support Engineer
Tech Mahindra
06.2018 - 09.2021
- Analyzed the consumer environment to articulate clear business requirements, ensuring alignment with organizational goals.
- Assisted the team in risk assessment and identification of critical service dependencies, enhancing project planning and execution.
- Developed countermeasures to improve insurance product quality, effectively reducing damages and managing over 60 customer requirements daily.
- Contributed to a project that received excellent customer ratings, showcasing the team's effective decision-making and collaboration skills.
Software Support Engineer
Tech Mahindra
06.2016 - 06.2018
- Resolved day-to-day issues within the appliance department, effectively liaising with consumers, partners, and stakeholders.
- Accountable for streamlining services to improve efficiency, reduce costs, and enhance service quality for General Electric operations.
- Trained teams over a three-month period on a complex project during the transition phase, facilitating smooth implementation.
- Received positive feedback for improving communication with consumers, providing around-the-clock support and enhancing customer satisfaction.
Junior Software Engineer
Tech Mahindra
05.2014 - 06.2016
- Engaged in modifying Nissan's first premium luxury car's existing systems to accommodate updates to bumper paint technology.
- Assisted in examining business and functional specifications to assess operational feasibility for new features.
- Collaborated with business analysts and development teams to deliver high-availability solutions for critical applications, ensuring robust performance.
- Fostered a positive and flexible team environment, contributing to increased productivity and morale.
- Awarded the Best Team accolade for outstanding collaboration and support during critical project timelines.
Education
MBA - Entrepreneurship & CSR
04.2001 -
- Thesis: The Study of Refugee Entrepreneurship in Western France.
Bachelor of Technology - Electronics And Communications Engineering
09.2010 - 04.2014
Skills
Critical thinking
Research and Development
Talent Acquisition
ITSM
MS Office
Time and Conflict management
Organizational skills
Project Management
Human resources administration
Technical Support
Recruitment Management
Administrative Skills
Additional Information
Volunteering at Bethany Karunalaya:
Member of the youth community service team for senior citizens and physically disabled children.
Timeline
Graduate Researcher - EUSPA, Consulting Mission
02.2022 - 03.2022
Senior Software Support Engineer - Tech Mahindra
06.2018 - 09.2021
Software Support Engineer - Tech Mahindra
06.2016 - 06.2018
Junior Software Engineer - Tech Mahindra
05.2014 - 06.2016
Jawaharlal Nehru Technological University - Bachelor of Technology, Electronics And Communications Engineering
09.2010 - 04.2014
Audencia Business School - MBA, Entrepreneurship & CSR
04.2001 -