Jeffy Joseph Roy
Kochi,Kerala
Summary
Operations and Supply Chain professional with experience in automotive service operations, inventory planning, forecasting, and process optimisation. Holds a Master’s degree in Operations and Supply Chain Management and hands-on experience with SAP ERP systems, demand forecasting, warehouse operations, and customer coordination within the automotive sector. Skilled in lean operations, data-driven decision-making, and cross-functional collaboration, with strong interest in logistics transformation, digital supply chain solutions, and leadership development.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Sales assistant
Card Factory
Swansea, Wales
2024.09 - 2025.11
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Conducted regular stock audits and ensured accurate stock records, leading to better loss prevention than previous quarter
- Handled cash management and banking procedures, achieving 99% accuracy rate in till reconciliation over 6 months.
- Implementation of new sales strategies and store layout according to changes in seasonality, hitting sales targets.
- Administered sales reporting and inventory tracking using retail management software.
Assistant manager
Hyundai
Kochi, Kerala
2022.01 - 2022.10
- Implemented OEM-focused policies to meet Hyundai certified service standards and reduced parts-related service callbacks by 35%.
- Achieved consistent MAPE levels below 5% using regression models to forecast service demand and manage Bills of Materials.
- Optimised service sequencing using hybrid FCFS and priority scheduling, improving bay utilisation and reducing repair bottlenecks.
- Prevented stockouts in parts using SAP ERP systems to optimise inventory levels and Material Requirement Planning.
- Increased overall gross margin in sales by 5% by changing warehouse layout to increase operational efficiency.
Service advisor
Hyundai
Kochi, Kerala
2018.11 - 2021.12
- Registered and maintained customer information within internal database systems to ensure accurate records and smooth service operations.
- Played key role in upselling services and parts, contributing to significant increase in service department's revenue, handling over 50 customer calls per day.
- Performed pre-service consultations and claim checks using Audatex and Thatcham Escribe, explaining technical information clearly and helping customers make informed service decisions.
Education
Master of Science - Operations and Supply Chain Management
Swansea University
Swansea 2023.01 - 2024.02
Bachelor of Engineering - Mechanical
Visvesvaraya Technological University
Belgaum 2014.05 - 2018.07
Skills
- Accredited Six Sigma Yellow Belt holder
- Strong Lean Manufacturing Principles
- Hands-on experience with Oracle Supply Chain Management for supplier sourcing and warehouse management
- Inventory Management
- Good understanding of SAP architecture and process optimisation
- Material Requirement Planning (MRP)
- Forecasting and Operational Analytics
- Proficient in Microsoft Excel, Microsoft Power BI, and Microsoft PowerPoint for data analysis and reporting
- Data Visualisation and Reporting
Timeline
Sales assistant
Card Factory
2024.09 - 2025.11
Master of Science - Operations and Supply Chain Management
Swansea University
2023.01 - 2024.02
Assistant manager
Hyundai
2022.01 - 2022.10
Service advisor
Hyundai
2018.11 - 2021.12
Bachelor of Engineering - Mechanical
Visvesvaraya Technological University
2014.05 - 2018.07