SRIDEVI P.S.
Chennai
Summary
Dynamic operations manager with over 7 years of experience at First Focus Business Solution Pvt Ltd., excelling in team management and quality assurance. Proven track record in enhancing operational efficiency and delivering training programs, fostering a skilled workforce, and achieving timely project milestones. Strong communicator and strategic planner dedicated to driving success.
Overview
17
17
years of professional experience
Work History
Manager (Operations, Training, and QA – Residential Real Estate)
First Focus Business Solution Pvt Ltd.
Chennai
05.2014 - 07.2018
- Manage a 25-member residential real estate team comprising of the production and the QA members.
- Manage remote work from home team.
- Responsible for timely deliverable based on Quality and Production
- Responsible for maintaining the 24-hour TAT on the product daily.
- Manpower planning and rearranging as the need changes and organizing the recruitment and placement of the required personnel.
- Allocate work for the remote branch daily.
- Co-ordinate with the other branch head to ensure timely completion.
- Support production plans by dynamic decision making.
- Ensure effective planning and execution of operations and reduce redundant levels and achieve milestones and requirements of the organization and the employees.
- Send regular Operational reports and updates to the Senior Management.
- Constantly monitor team efficiency and propose plans to properly utilize the available Manpower.
- Active interaction with Clients through emails.
- Active interaction with the remote team through calls and emails.
- Monitor, manage and improve the efficiency of support services such as Tech, HR and Accounts. Facilitate coordination and communication between support team and the production team.
- Liaison with Senior Management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
- Improve the operational systems, processes, and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning.
- Roles and Responsibilities (Production):
- Roles and Responsibilities (QA and Training):
- Coordinate, manage and monitor the workings of the hand-picked QA team.
- Responsible for the development of skilled workforce.
- Review performance of the team members and responsible for conducting training or development opportunities for them.
- Improve processes and policies in support of organizational goals.
- Formulate and implement departmental and organizational policies and procedures to maximize output.
- Monitor adherence to rules, regulations, and procedures.
- Relevant experience: 7 years and 7 months
Consultant; Lease Abstracts (Commercial Real Estate)
String Real Estate Services India Pvt Ltd
04.2008 - 07.2008
- Process Trainer for Lease Abstracts and Lease Administration.
- Trained 2 teams of 5 members each for the upcoming Lease Abstract projects.
- Responsible for the set-up and placement of a solid team.
- Roles and Responsibilities:
Analyst; Valuation (Lease Administration)
Deloitte Financial Advisory Services India Pvt Ltd
10.2006 - 02.2007
- Product and Process Trainer.
- Developed Training Material and error grading system for LA training.
- SPOC for the Lease Abstract Projects.
- Review and Quality Control of the abstracts done by Associate Analysts.
- Responsible for delivery of the final product to the US Team.
- Experience in handling and delivering Loan Abstracts projects.
- Roles and Responsibilities:
Process Lead; Lease Abstracts (LA - TSG)
Global Realty Outsourcing
Chennai
04.2003 - 08.2006
- Lead a team of 20 members consisting of Analysts and Senior Analysts
- Assist the team in meeting the Project deadline and Quality Standards.
- Scoping and transitioning of new assignments from existing/new clients.
- Define standard operating procedures and creation of templates/models for new products.
- Project liaison for inter departmental projects.
- Prepare and present monthly team report / achievements to the immediate managers.
- Impart training to new members of the group.
- Responsible for the development of skilled workforce.
- Review performance of the team members and responsible for conducting training or development opportunities for them.
- Roles and Responsibilities:
- Achievements
- Appreciated by head of the Lease Abstracts division as best LA system expert in the division.
- Awarded with ‘Reviewer of the Month’ twice.
Senior Executive
Geojit Securities, Ltd., Parrys Branch
Chennai
10.2001 - 04.2003
- Rendering DP Services and MIS.
- Maintenance of both the Trading and DP account details of the clients.
- In Charge of Back Office Operations in stock broking both in Cash and Future Markets.
- Training new employees in DP and trading operations.
- Roles and Responsibilities:
Education
Master of Business Administration - Finance
Madurai Kamaraj University
01.2001
Bachelor of Science - Mathematics
Providence College for Women
Coonoor01.1999
Skills
- Team management
- Quality assurance
- Remote team coordination
- Operational planning
- Recruitment strategies
- Performance evaluation
- Process improvement
- Client communication
- Project management
- Training development
- Cross-functional collaboration
- Performance management
Timeline
Manager (Operations, Training, and QA – Residential Real Estate)
First Focus Business Solution Pvt Ltd.
05.2014 - 07.2018
Consultant; Lease Abstracts (Commercial Real Estate)
String Real Estate Services India Pvt Ltd
04.2008 - 07.2008
Analyst; Valuation (Lease Administration)
Deloitte Financial Advisory Services India Pvt Ltd
10.2006 - 02.2007
Process Lead; Lease Abstracts (LA - TSG)
Global Realty Outsourcing
04.2003 - 08.2006
Senior Executive
Geojit Securities, Ltd., Parrys Branch
10.2001 - 04.2003
Master of Business Administration - Finance
Madurai Kamaraj University
Bachelor of Science - Mathematics
Providence College for Women