Summary
Overview
Work History
Education
Skills
Timeline
Generic

SRIDEVI P.S.

Chennai

Summary

Dynamic operations manager with over 7 years of experience at First Focus Business Solution Pvt Ltd., excelling in team management and quality assurance. Proven track record in enhancing operational efficiency and delivering training programs, fostering a skilled workforce, and achieving timely project milestones. Strong communicator and strategic planner dedicated to driving success.

Overview

17
17
years of professional experience

Work History

Manager (Operations, Training, and QA – Residential Real Estate)

First Focus Business Solution Pvt Ltd.
Chennai
05.2014 - 07.2018
  • Manage a 25-member residential real estate team comprising of the production and the QA members.
  • Manage remote work from home team.
  • Responsible for timely deliverable based on Quality and Production
  • Responsible for maintaining the 24-hour TAT on the product daily.
  • Manpower planning and rearranging as the need changes and organizing the recruitment and placement of the required personnel.
  • Allocate work for the remote branch daily.
  • Co-ordinate with the other branch head to ensure timely completion.
  • Support production plans by dynamic decision making.
  • Ensure effective planning and execution of operations and reduce redundant levels and achieve milestones and requirements of the organization and the employees.
  • Send regular Operational reports and updates to the Senior Management.
  • Constantly monitor team efficiency and propose plans to properly utilize the available Manpower.
  • Active interaction with Clients through emails.
  • Active interaction with the remote team through calls and emails.
  • Monitor, manage and improve the efficiency of support services such as Tech, HR and Accounts. Facilitate coordination and communication between support team and the production team.
  • Liaison with Senior Management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
  • Improve the operational systems, processes, and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Roles and Responsibilities (Production):
  • Roles and Responsibilities (QA and Training):
  • Coordinate, manage and monitor the workings of the hand-picked QA team.
  • Responsible for the development of skilled workforce.
  • Review performance of the team members and responsible for conducting training or development opportunities for them.
  • Improve processes and policies in support of organizational goals.
  • Formulate and implement departmental and organizational policies and procedures to maximize output.
  • Monitor adherence to rules, regulations, and procedures.
  • Relevant experience: 7 years and 7 months

Consultant; Lease Abstracts (Commercial Real Estate)

String Real Estate Services India Pvt Ltd
04.2008 - 07.2008
  • Process Trainer for Lease Abstracts and Lease Administration.
  • Trained 2 teams of 5 members each for the upcoming Lease Abstract projects.
  • Responsible for the set-up and placement of a solid team.
  • Roles and Responsibilities:

Analyst; Valuation (Lease Administration)

Deloitte Financial Advisory Services India Pvt Ltd
10.2006 - 02.2007
  • Product and Process Trainer.
  • Developed Training Material and error grading system for LA training.
  • SPOC for the Lease Abstract Projects.
  • Review and Quality Control of the abstracts done by Associate Analysts.
  • Responsible for delivery of the final product to the US Team.
  • Experience in handling and delivering Loan Abstracts projects.
  • Roles and Responsibilities:

Process Lead; Lease Abstracts (LA - TSG)

Global Realty Outsourcing
Chennai
04.2003 - 08.2006
  • Lead a team of 20 members consisting of Analysts and Senior Analysts
  • Assist the team in meeting the Project deadline and Quality Standards.
  • Scoping and transitioning of new assignments from existing/new clients.
  • Define standard operating procedures and creation of templates/models for new products.
  • Project liaison for inter departmental projects.
  • Prepare and present monthly team report / achievements to the immediate managers.
  • Impart training to new members of the group.
  • Responsible for the development of skilled workforce.
  • Review performance of the team members and responsible for conducting training or development opportunities for them.
  • Roles and Responsibilities:
  • Achievements
  • Appreciated by head of the Lease Abstracts division as best LA system expert in the division.
  • Awarded with ‘Reviewer of the Month’ twice.

Senior Executive

Geojit Securities, Ltd., Parrys Branch
Chennai
10.2001 - 04.2003
  • Rendering DP Services and MIS.
  • Maintenance of both the Trading and DP account details of the clients.
  • In Charge of Back Office Operations in stock broking both in Cash and Future Markets.
  • Training new employees in DP and trading operations.
  • Roles and Responsibilities:

Education

Master of Business Administration - Finance

Madurai Kamaraj University
01.2001

Bachelor of Science - Mathematics

Providence College for Women
Coonoor
01.1999

Skills

  • Team management
  • Quality assurance
  • Remote team coordination
  • Operational planning
  • Recruitment strategies
  • Performance evaluation
  • Process improvement
  • Client communication
  • Project management
  • Training development
  • Cross-functional collaboration
  • Performance management

Timeline

Manager (Operations, Training, and QA – Residential Real Estate)

First Focus Business Solution Pvt Ltd.
05.2014 - 07.2018

Consultant; Lease Abstracts (Commercial Real Estate)

String Real Estate Services India Pvt Ltd
04.2008 - 07.2008

Analyst; Valuation (Lease Administration)

Deloitte Financial Advisory Services India Pvt Ltd
10.2006 - 02.2007

Process Lead; Lease Abstracts (LA - TSG)

Global Realty Outsourcing
04.2003 - 08.2006

Senior Executive

Geojit Securities, Ltd., Parrys Branch
10.2001 - 04.2003

Master of Business Administration - Finance

Madurai Kamaraj University

Bachelor of Science - Mathematics

Providence College for Women
SRIDEVI P.S.