Jegannath Ramaswamy

• Led a multidisciplinary team in delivering digital workplace solutions to support global business operations.
• Spearheaded implementation of automated Innovation Hub for Proof of Concept (PoC) delivery, enhancing cross-functional collaboration.
• Owned technology roadmap for key device management and engineering capabilities, ensuring alignment with business goals.
• Coordinated with third-party suppliers to deliver strategic, scalable, and cost-effective IT solutions.

Value Outcomes.

• Reduced PoC delivery timelines by 30% through automation and innovation.
• Achieved 15% reduction in service downtime by optimizing cloud delivery models.
• Enhanced team performance through effective leadership and growth initiatives.

• Worked with global leaders for building strategies and define the roadmap for consultancy and solutioning for the new business offering from DWS practice & business partners of Wipro
• Led global strategies for Digital Workplace Services, working with Fortune 500 clients to define transformation roadmaps.
• Managed large-scale deployments, including end-to-end service desk solutions, deskside services, and device management across 300+ sites globally.
• Architected and led delivery of enterprise mobility services, End User Computing, including Mobile Device Management (MDM), providing enhanced digital experience management.

Value Outcomes.

• Delivered $60M total contract value (TCV) through successful global End User Services deployment, supporting 11 languages.
• Implemented automation in workplace services, reducing incident rates by 20% and improving overall user experience.

• Spearheaded solution architecture and service delivery for deals under $50M, working closely with clients to align IT services with business objectives.
• Directed enterprise-wide system upgrades and automation initiatives, enhancing operational efficiency and user satisfaction.
• Led daily operations of global service desks and end-user computing solutions, driving process improvements and quality outcomes.
• Delivered pre-sales technical support for Digital Workplace Services.

Value Outcomes

• Delivered $3M in added value by introducing automation to service desks and device management.
• Secured over $170M in TCV through new business wins and contract renewals across North America and Europe.
• Reduced incident resolution time by 25%, improving client satisfaction scores.

• Led service delivery operations for high-profile clients in the supply chain, oil and gas industries, and banking domain, managing a team of 32 professionals with revenue totaling $10M.
• Improved operational performance by introducing best practices in ITIL, ITSM, and SLA management, enhancing service quality.
• Actively managed client relationships, ensuring alignment between IT services and business requirements.

Value Outcomes.

• Improved SLA compliance from 57% to 97% within 6 months by optimizing service desk operations.
• Achieved a 30% reduction in incident resolution time through automation and process improvements.
• Enhanced client satisfaction by reducing operational costs and improving service delivery efficiency.

• Led ITSM projects, delivering IT service management solutions for enterprise clients.
• Managed teams and ensured successful project delivery in compliance with ITIL standards.