JeLani D. Taylor
Indianapolis
Summary
Forward-thinking, IT and Customer Service Professional embarking into the exciting world of blending Information Technology and Customer Care. Actively pursuing CompTIA, Microsoft and CICSO certifications through an aggressive training program. Proven communication skills and quick learner to fast-paced environments. Bringing valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Utilizes strong analytical skills to assess project needs and allocate resources efficiently. Track record of effective collaboration with project teams to achieve successful outcomes.
Overview
8
8
years of professional experience
Work History
Estimating Coordinator
Indy Imaging
10.2024 - Current
- Developed comprehensive project estimates for winning bids, utilizing industry-specific knowledge and expertise.
- Assisted in the development of company-wide estimating policies and procedures, ensuring consistency in approach across all projects.
- Conducted site visits as needed to verify measurements and gather critical information for accurate estimate preparation.
- Supported project managers throughout soft water installation process by providing timely updates on budget tracking and change order management.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Conducted thorough site visits to gather essential information for precise estimates, minimizing potential change orders during installation phases.
- Implemented complex and rigorous math calculations daily in an efficient and accurate manner.
Call Center Representative
Sedgwick/Jonus Group
06.2021 - 10.2024
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Microsoft Office and Excel
- Educated customers about claim statuses, payment processing and support policies and procedures.
- Filing Claims and Short Term/Long Term Disability Claims
- Cross-trained and provided backup support for organizational leadership.
- Process Payments for Short Term Disability claims
- Fax/scan required documentation for employed associates
- Set up associates with special accommodations when applicable
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Trained new agents on call handling techniques to promote consistency.
Customer Care Representative
Vistrada/Robert Half
01.2021 - 12.2021
- Making inbound and outbound calls
- Responded to customer needs through competent customer service and prompt problem-solving.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Organized, sorted, and checked input data against original documents.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed call queues to ensure timely responses to customer inquiries.
Warehouse Operator
Fedex Warehouse at Roche Diagnostics
09.2021 - 11.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Enhanced team productivity with regular training sessions on safety protocols, equipment usage, and warehouse best practices.
- Maintained accurate inventory records, resulting in a reduction of discrepancies and costly errors.
- Coordinated cross-functional teams during peak seasons to manage high volume orders effectively.
Clerical/Administrative Clerk
Ricoh /NextGear Capital
09.2019 - 04.2020
- Filing/ Scanning mail
- Received/Processed and Shipped Mail
- Printed labels for mail
- Drove to Mail Hub to pick up required mail/ returned to the office for sorting
- Processed incoming and outgoing mail, maintaining efficient communication workflows.
- Maintained filing systems for efficient retrieval and organization of records.
- Supported office staff by managing correspondence and communication.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Enhanced team productivity with effective communication and collaboration during high-volume periods.
Phoenix Financial Services
05.2019 - 09.2019
- Cold Calling
- Collecting Debt
- Call Center Environment
- Data Entry
- Billing
Scanner/Worker
Fed Ex Warehouse
10.2018 - 05.2019
- Scanned items with a handheld scanner into the computer as new, used, or destroyed
- Sorted objects in the correct pile
- Load and unload trucks with a pallet jack
Cashier/Member
Kroger’s
08.2018 - 10.2018
- Answer customers' questions, and provide information on procedures or policies
- Help customers find the location of products
- Greet customers entering establishments
- Issue receipts, refunds, credits, or change due to customers
Deli Associate
Meijer’s
05.2018 - 05.2018
- Check products for quality and identify damaged or expired goods
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware
- Portion and wrap the food, or place it directly on plates for service to patrons
- Take and record temperature of food and food storage areas, such as refrigerators and freezers
Cashier
McDonalds
10.2016 - 08.2017
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures
- Cook and package batches of food, such as hamburgers or fried chicken, which are prepared to order or kept warm until sold
- Take and record temperature of food and food storage areas, such as refrigerators and freezers
Education
MyComputerCareer
Indianapolis, INBachelor of Arts - Business Management
University of Indianapolis
Indianapolis, IN05-2026
Skills
- Multitasking
- Problem-solving abilities
- Attention to detail
- Reliability
- Critical thinking
- Excellent communication
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Hardworker
Timeline
Estimating Coordinator
Indy Imaging
10.2024 - Current
Warehouse Operator
Fedex Warehouse at Roche Diagnostics
09.2021 - 11.2021
Call Center Representative
Sedgwick/Jonus Group
06.2021 - 10.2024
Customer Care Representative
Vistrada/Robert Half
01.2021 - 12.2021
Clerical/Administrative Clerk
Ricoh /NextGear Capital
09.2019 - 04.2020
Phoenix Financial Services
05.2019 - 09.2019
Scanner/Worker
Fed Ex Warehouse
10.2018 - 05.2019
Cashier/Member
Kroger’s
08.2018 - 10.2018
Deli Associate
Meijer’s
05.2018 - 05.2018
Cashier
McDonalds
10.2016 - 08.2017
MyComputerCareer
Bachelor of Arts - Business Management
University of Indianapolis
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