jemma carroll
Hagerstown
Summary
Enthusiastic professional with experience in high-paced environments. Demonstrates strong attention to detail and adaptability, contributing to seamless operations and improved customer experiences. Eager to leverage skills to enhance team performance and client satisfaction.
Overview
4
4
years of professional experience
Work History
Barista
Mojo Coffee
09.2024 - 03.2026
- Prepared high-quality beverages according to established recipes and customer preferences.
- Ensured cleanliness and organization of work area to maintain compliance with health standards.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
- Collaborated with team members to create a positive working environment, fostering teamwork and communication skills.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Receptionist
Isom Veterinary Hospital
05.2022 - 08.2024
- Managed multi-line phone system for efficient call routing and customer inquiries.
- Scheduled appointments, ensuring optimal use of clinic resources and client satisfaction.
- Maintained accurate patient records using veterinary management software for streamlined operations.
- Assisted in client communication, providing information on services and procedures.
- Kept reception area clean and neat to give visitors positive first impression.
Education
No Degree -
Ivy Tech Community College of Indiana
Indianapolis, IN06-2027
High School Diploma -
Lampasas High School
Lampasas, TX05-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Active listener
- Adaptive and creative
Timeline
Barista
Mojo Coffee
09.2024 - 03.2026
Receptionist
Isom Veterinary Hospital
05.2022 - 08.2024
No Degree -
Ivy Tech Community College of Indiana
High School Diploma -
Lampasas High School