Summary
Overview
Work History
Education
Skills
Custom
Custom
Personal Information
Timeline
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Jemmy Thomas

Bangalore

Summary

Dynamic Store Manager at Make my Trip with a proven track record in travel coordination and customer relationship management. Adept at securing competitive pricing and enhancing client satisfaction through effective communication and problem-solving. Recognized for analyzing sales data to forecast demand, driving business growth, and fostering team collaboration.

Overview

8
8
years of professional experience

Work History

Store Manager

Make my Trip
Bangalore
06.2023 - 04.2025
  • Maintained relationships with airlines, hotels, cruise lines, insurance providers, and other vendors in order to secure competitive pricing for customers.
  • Advised clients on visa requirements when traveling abroad as well as necessary immunizations needed prior departure date.
  • Managed daily operations of the travel agency including staff management and budgeting.
  • Organized travel arrangements for clients, such as scheduling flights, booking hotels, and making car rental reservations.
  • Coordinated promotional events for new products or services offered by the agency.
  • Analyzed sales data from previous years to create forecasts for future demand of particular services.
  • Collaborated closely with colleagues from other departments to ensure smooth operation of the business.
  • Provided customers with detailed information about available travel packages and options.
  • Assisted customers in resolving any issues that arose during their travels.

Service Quality Analyst

CTM
08.2021 - 05.2023
  • Educating the travel guide lines in the UK covering (Scotland, Wales, and Northern Ireland)
  • Do’s & Don’ts during the pandemic and fully vaccinated verses partial vaccinated.
  • Explaining the before travel and after arrival process and measures to be incorporated as per the Govt. norms to the UK customer.
  • Arranging & differentiating the stay for the Red & Amber list countries.
  • Handling reservation and refund escalation process according to the high Csat

Quality Analyst

Wings Group of companies
10.2019 - 10.2019
  • Providing customer service and understanding the needs of the client.
  • Managing the team effectively to ensure achievement of target and performance.
  • Presentation of proposals for business development.
  • Establishing work plans.
  • Delegating assignments to team members.
  • Supporting customers by emailing and online chats by giving them technical solution of their product in use.

SME

Shaping Culture
01.2017 - 02.2018
  • Interacting with the customers and confirming the repairs and job card
  • Email Support. (Answering the queries of customers thru e- mails – Primary Task)
  • Insurance policy renewal

Education

Bachelor of Arts -

National Council for Professional Education Missio
Banglore
04-2022

High School Diploma -

National Council For Professional Education
Bangalore
06-2018

Skills

  • Strong written and oral communication
  • Good interpersonal abilities
  • Quick learner
  • Team player
  • In-depth technical knowledge of home appliances
  • Good reasoning ability
  • Confident
  • Travel coordination
  • Customer relationship management

Custom

I hereby declare to the best of my knowledge that the information furnished above details is correct and I am responsible if anything found in it is incorrect.

Custom

  • English
  • Hindi
  • Kannada
  • Tamil

Personal Information

  • Father's Name: Mr. D. Thomas
  • Date of Birth: 03/18/96
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Single
  • Place of Birth: Bangalore

Timeline

Store Manager

Make my Trip
06.2023 - 04.2025

Service Quality Analyst

CTM
08.2021 - 05.2023

Quality Analyst

Wings Group of companies
10.2019 - 10.2019

SME

Shaping Culture
01.2017 - 02.2018

Bachelor of Arts -

National Council for Professional Education Missio

High School Diploma -

National Council For Professional Education

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Jemmy Thomas