Summary
Overview
Work History
Education
Skills
Relevant Software Skills
Personal Information
Languages
Extracurricular Activities
Hobbies and Interests
Personal Skills And Strengths
Technology Skills
Accomplishments
Languages
References
Timeline
Generic
Jemsheed K A

Jemsheed K A

Palakkad

Summary

Dynamic operations leader with a proven track record at Indus Towers Ltd, excelling in process improvement and team leadership. Spearheaded initiatives that enhanced productivity and reduced costs, while fostering a customer-focused environment. Adept at analytical problem-solving and implementing effective strategies to drive organizational success. Quick learner committed to continuous growth.

Overview

21
21
years of professional experience

Work History

Head of Operations

SLE For Indus Towers Ltd
Coimbatore
03.2013 - Current
  • Supervised operations staff to maintain compliance with company policies and enhance efficiency.
  • Conducted performance reviews regularly, identifying areas for improvement with actionable plans.
  • Led hiring, onboarding, and training initiatives to fulfill organizational needs effectively.
  • Spearheaded process enhancements that boosted productivity and lowered operational costs.
  • Developed and implemented customer satisfaction strategies through effective communication methods.
  • Empowered employees to assume responsibility, fostering accountability and improved outcomes.
  • Analyzed key performance metrics, delivering insights to senior management.
  • Proactively addressed customer concerns, contributing to higher satisfaction levels.
  • Oversaw the maintenance of equipment used in daily operations activities.
  • Recruited, hired, trained, coached, evaluated, and terminated personnel as necessary.
  • Created reports that tracked key performance indicators related to operations objectives.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Collaborated with senior management on strategic planning initiatives.

Purchase Officer

Al Edari Engineering & Services
12.2011 - Current
  • Responsible for all material and equipment needs for the projects including managing purchasing, controlling inventory.
  • Identifying potential supplier.
  • Preparing LOIs.
  • Receiving, evaluating, and negotiating with suppliers and raise purchase order.
  • Track and monitor the order confirmation.
  • Check and process of Material requisitions and follow up with user departments.
  • Visit supplier’s facilities and company’s warehouses.
  • Market watch and adopt new purchase techniques.
  • Customs clearance requirements.
  • Interaction with clearing agent.
  • Send out request for quotations including complete specifications.
  • Receive quotations, classify and compare.
  • Extract, present and evaluate the technical information from received offer.
  • Represent company in negotiating contracts and formulating policies with suppliers.
  • Highly organized, analytical and decision making abilities.
  • Having good knowledge of computers and ERP systems.

Project Manager

Delta Infra Pvt Ltd – India
Bengaluru
06.2011 - 11.2011
  • Plan and organize workload to meet existing client contract requirements.
  • Take full Account Management and Invoice.
  • Liaise with clients to fully understand their energy procurement requirements.
  • Process and analyse client data to prepare invitations to tender, pre-qualification questionnaires and send to energy suppliers.
  • Liaise with energy suppliers to ensure maximum interest in Govt tenders and most advantageous prices and terms.
  • Implement and Modify terms and conditions and service level agreements for clients.
  • Issue and Prepare supplier price reports and analysis to clients.
  • Close contract negotiations between client and supplier.
  • Update clients on market/contract progress and responding to client enquiries.
  • Monitor energy market developments for fixed and flexible energy contracts.
  • Maintenance of internal databases and systems.
  • Attend client/ supplier meetings and energy events when required.
  • Verify Project Submittals and Drawings.
  • Any other duties as required by Procurement Team Leader.
  • Drafted project construction schedule and updated as job progressed.

Business Analyst

Indus Towers Ltd-India
04.2008 - 06.2011
  • Monitored as well as analyzed the requirements of future business process of the organization.
  • Responsible for generating innovative plans to increase the productivity of the organization.
  • Generate, maintain, analyze & present daily/ weekly/ monthly Sales, Quality and Client Service reports.
  • Built and maintained good rapport with potential clients.
  • Assigned the tasks of creating financial forecasting metrics and processes.
  • Reviewed and assessed practice startups and acquisitions.
  • Experience in developing and applying advanced analytical techniques.
  • Design reporting formats to provide accurate information in a clear and concise manner.
  • Handle the tasks of generating innovative strategies to increase the prospect of business.
  • Monitor implementation of MIS processes and evaluate their effectiveness.
  • Programming, database extraction and reporting skills.
  • Maintain all details of service agreements with clients.
  • Understand requirements, design formats, deploy formats, follow up with Business development Team, Client Services Department, and Quality team and validate data.
  • Preparing Workflow MIS reports and forecasting workforce availability based on data collected and trend analysis.
  • Personalize new MIS requirements from Operations perspective and as required for accurate business information.
  • Member in Special Projects (EB Up gradation/New/Acquisition)
  • Handled Infra Sharing Activities
  • Core member of Event management at circle level

MIS Executive – (Projects)

Bharti Airtel Ltd - India
11.2006 - 03.2008
  • Responsible for technical presentations, proposals elaboration and business realizations.
  • Experience as Project coordinator.
  • Handling Dashboards & Reports to Mobility.
  • Responsible for contract management, customers' commitments and relationship, and project financial management.
  • Works with management staff to establish appropriate project structure and project portfolio, responsible for staffing process.
  • Team member in VAS Related and Coverage Issues (GPRS, Hello tunes, Blackberry, Datacards etc).
  • Preparing various types of Dash Boards.
  • Maintain and update vendor list files.
  • Maintain and achieve procurement records and documentations.
  • Provide logistic support in assisting procurement operational tasks and records.
  • Material Management in co-ordination with subcontractors.
  • Responsible for interaction with other departments, at all levels, to obtain and or disseminate information and prepare reports to increase staff awareness of actual and potential fraudulent activity and patterns identified during the analysis process.
  • Met with users, vendors and technicians to determine computing requirements.

Assistant Administrator

Infogenie ITAS -Infopark Kochi
02.2004 - 01.2006
  • Develop and maintain good working relationships with all relevant local governmental bureaus, agencies and authorities.
  • Maintain office efficiency, plan and implement office systems, layouts, and equipment procurement.
  • Ensure rules and procedures in place regarding working hours, lunch, office closure and communications about security.
  • Create, control, and monitor all administrative requirements of other departments.
  • Monitor on-going activities and revise contracts.
  • Agenda management: booking, travels, meeting, arrange hotel for Guest.
  • Office management: stationery, cleaning services, taxi card, telephone, mobile phone.
  • Other duties as assigned.

Education

MBA - Business Administration

ISBM
04.2025

Dip ITI - NCVT - Approved by Government of India

Electronics & Communication

Graduate -

Visual-Communication

DIPLOMA - Approved by Government of India

Hardware & Networking Engineering

Microsoft Windows 2000 Server -

MCSE

Skills

  • Process orientation
  • Project management
  • Customer focus
  • Ability to work under pressure
  • Logical problem solving
  • Analytical skills
  • Adaptability to new technologies
  • Team leadership
  • Quick learner
  • Cost reduction
  • Process improvement
  • Team building

Relevant Software Skills

  • Arbor customer interface (Billing arbor)
  • Arbor order interface (Integrated customer care)
  • E-CRM (Oracle)
  • POS
  • SAP
  • HRMS
  • MS Excel
  • MS Access
  • MS Office
  • Power Point
  • Project Management Tools

Personal Information

  • Date of Birth: 11/29/82
  • Gender: Male
  • Nationality: Indian
  • Driving License: Qatar
  • Marital Status: Married
  • Religion: Muslim

Languages

  • English
  • Hindi
  • Tamil
  • Malayalam
  • Urdu

Extracurricular Activities

District level champion in Badminton Event Management activities at School & college level Rank Holder of NIIT Aptitude Test - 2005

Hobbies and Interests

  • Driving
  • Music
  • Travelling

Personal Skills And Strengths

  • Good communication skills
  • Willingness to learn
  • Team facilitator
  • Hardworking
  • Self-motivated
  • Flexible and adaptable to changes
  • Proven strategic thinking ability
  • Innovative problem-solving capability

Technology Skills

  • Knowledge in client/server architecture
  • Basic LAN/WAN architecture
  • Networking
  • Databases
  • Web design
  • Business and project management

Accomplishments

  • Achieved Best IME, Operations Award in 2022 and 2024
  • Best Employee Award for the years 2021-2024
  • Best Customer Service Award - Airtel Connect 2016

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Urdu
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Head of Operations

SLE For Indus Towers Ltd
03.2013 - Current

Purchase Officer

Al Edari Engineering & Services
12.2011 - Current

Project Manager

Delta Infra Pvt Ltd – India
06.2011 - 11.2011

Business Analyst

Indus Towers Ltd-India
04.2008 - 06.2011

MIS Executive – (Projects)

Bharti Airtel Ltd - India
11.2006 - 03.2008

Assistant Administrator

Infogenie ITAS -Infopark Kochi
02.2004 - 01.2006

MBA - Business Administration

ISBM

Dip ITI - NCVT - Approved by Government of India

Electronics & Communication

Graduate -

Visual-Communication

DIPLOMA - Approved by Government of India

Hardware & Networking Engineering

Microsoft Windows 2000 Server -

MCSE

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Jemsheed K A