Jenae Gill-Boeglin
Holland,IN
Summary
Service-focused and highly organized Account Manager seeking to bring polished communication skills and strong decision-making skills to a Client Experience Team Lead position. Highly efficient and accurate with strong planning, problem-solving, and leadership skills. Self-motivated work ethic with the ability to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Account Manager
True Rx Health Strategists
Washington, IN
03.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed diverse book of business, ensuring timely communication and effective problem resolution.
- Conducted regular client reviews to identify areas for improvement and ensure continued success.
- Provided comprehensive reporting on account performance, enabling clients and brokers to make data-driven decisions.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Coordinator
True Rx Health Strategists
Washington, IN
09.2022 - 03.2023
- Acted as point of contact for clients to address inquiries and concerns.
- Collaborated with Account Management to provide reporting to clients and partners.
- Resolved client and partner issues through active listening and open-ended questioning, escalating major problems to Account Management.
- Contributed to team responsible for entering account structures for all clients prior to True Evolution launch.
Transportation Manager
JB Hunt
Jasper, Indiana
03.2020 - 09.2022
- Managed over 20+ drivers making sure safety standards were met and excellent customer service was provided.
- Prepared and updated drivers' daily work schedules and resolved delivery problems.
- Oversaw truck and driver certifications, compliance, and safety issues.
- Collaborated with our Logistics Planner to plan and implement backhaul processes to meet third party backhaul goals.
- Played as direct manager for all driver related problems.
Administrative Assistant
JB Hunt
Jasper, IN
09.2017 - 03.2020
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Collected and analyzed data of daily operations.
- Tracked shipments, invoiced vendors, and contacted suppliers.
- Answered and directed customer phone calls.
- Checked invoices against service requests and verified invoices.
- Identified and recommended changes to existing processes to improve efficiency and quality service.
- Executed record filing system to improve document organization and management.
Head Swim Coach
Jasper Aquatic Wildcats
Jasper, IN
01.2012 - 06.2018
- Coached, motivate, and managed over 130 swimmers ages 5 to 18.
- Created swim team's annual budget, ensuring revenue generation, profitability and organizational efficiency.
- Operated communications; created monthly newsletter and operated team email portal.
- Designed and managed club website.
- Organized, coordinated and facilitated all relevant annual fundraisers and swim meet events.
- Created and implemented swim lessons program.
- Advertised and managed all media and public relations.
- Billed parent accounts and created invoices.
- Supervised and trained all assistant coaches.
Head High School Swim Coach
Greater Jasper Schools
Jasper, IN
01.2012 - 06.2018
- Developed specific training and exercise programs to meet individual needs.
- Coordinated two IHSAA Sectional Meets each year.
- Managed detailed program records.
- Worked with boosters, parents, and school administrators to handle school functions.
Head Swim Coach
Vincennes Swim Team
Vincennes, IN
01.2010 - 01.2012
- Coached and supervised 75 swimmers ages 5 to 18.
- Scheduled practice times and coordinated training hours with local YMCA.
- Managed all club correspondence via club email portal.
- Coordinated annual club swim meet that brought in over 520 swimmers.
- Created and updated club website.
Education
Elementary Education
Indiana University
Bloomington, INElementary Education
Purdue University
West Lafayette, INHigh School Diploma -
Southridge High School
Huntingburg, IN2004
Skills
- Excellent communication skills
- Service-oriented
- Time Management
- Sharp problem solver
- Critical Thinking
- Efficient and Detail-Oriented
- Client Service
- Teamwork and Collaboration
Timeline
Account Manager
True Rx Health Strategists
03.2023 - Current
Account Coordinator
True Rx Health Strategists
09.2022 - 03.2023
Transportation Manager
JB Hunt
03.2020 - 09.2022
Administrative Assistant
JB Hunt
09.2017 - 03.2020
Head Swim Coach
Jasper Aquatic Wildcats
01.2012 - 06.2018
Head High School Swim Coach
Greater Jasper Schools
01.2012 - 06.2018
Head Swim Coach
Vincennes Swim Team
01.2010 - 01.2012
Elementary Education
Indiana University
Elementary Education
Purdue University
High School Diploma -
Southridge High School