Jenae Gill-Boeglin
Holland,IN
Summary
Service-focused and highly organized Account Manager seeking to bring polished communication skills and strong decision-making skills to a Client Experience Team Lead position. Highly efficient and accurate with strong planning, problem-solving, and leadership skills. Self-motivated work ethic with the ability to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Account Manager
True Rx Health Strategists
03.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed diverse book of business, ensuring timely communication and effective problem resolution.
- Conducted regular client reviews to identify areas for improvement and ensure continued success.
- Provided comprehensive reporting on account performance, enabling clients and brokers to make data-driven decisions.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Coordinator
True Rx Health Strategists
09.2022 - 03.2023
- Acted as point of contact for clients to address inquiries and concerns.
- Collaborated with Account Management to provide reporting to clients and partners.
- Resolved client and partner issues through active listening and open-ended questioning, escalating major problems to Account Management.
- Contributed to team responsible for entering account structures for all clients prior to True Evolution launch.
Transportation Manager
JB Hunt
03.2020 - 09.2022
- Managed over 20+ drivers making sure safety standards were met and excellent customer service was provided.
- Prepared and updated drivers' daily work schedules and resolved delivery problems.
- Oversaw truck and driver certifications, compliance, and safety issues.
- Collaborated with our Logistics Planner to plan and implement backhaul processes to meet third party backhaul goals.
- Played as direct manager for all driver related problems.
Administrative Assistant
JB Hunt
09.2017 - 03.2020
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Collected and analyzed data of daily operations.
- Tracked shipments, invoiced vendors, and contacted suppliers.
- Answered and directed customer phone calls.
- Checked invoices against service requests and verified invoices.
- Identified and recommended changes to existing processes to improve efficiency and quality service.
- Executed record filing system to improve document organization and management.
Head Swim Coach
Jasper Aquatic Wildcats
01.2012 - 06.2018
- Coached, motivate, and managed over 130 swimmers ages 5 to 18.
- Created swim team's annual budget, ensuring revenue generation, profitability and organizational efficiency.
- Operated communications; created monthly newsletter and operated team email portal.
- Designed and managed club website.
- Organized, coordinated and facilitated all relevant annual fundraisers and swim meet events.
- Created and implemented swim lessons program.
- Advertised and managed all media and public relations.
- Billed parent accounts and created invoices.
- Supervised and trained all assistant coaches.
Head High School Swim Coach
Greater Jasper Schools
01.2012 - 06.2018
- Developed specific training and exercise programs to meet individual needs.
- Coordinated two IHSAA Sectional Meets each year.
- Managed detailed program records.
- Worked with boosters, parents, and school administrators to handle school functions.
Head Swim Coach
Vincennes Swim Team
01.2010 - 01.2012
- Coached and supervised 75 swimmers ages 5 to 18.
- Scheduled practice times and coordinated training hours with local YMCA.
- Managed all club correspondence via club email portal.
- Coordinated annual club swim meet that brought in over 520 swimmers.
- Created and updated club website.
Education
Elementary Education
Indiana University
Bloomington, INElementary Education
Purdue University
West Lafayette, INHigh School Diploma -
Southridge High School
Huntingburg, IN2004
Skills
- Excellent communication skills
- Service-oriented
- Time Management
- Sharp problem solver
- Critical Thinking
- Efficient and Detail-Oriented
- Client Service
- Teamwork and Collaboration
Timeline
Account Manager
True Rx Health Strategists
03.2023 - Current
Account Coordinator
True Rx Health Strategists
09.2022 - 03.2023
Transportation Manager
JB Hunt
03.2020 - 09.2022
Administrative Assistant
JB Hunt
09.2017 - 03.2020
Head Swim Coach
Jasper Aquatic Wildcats
01.2012 - 06.2018
Head High School Swim Coach
Greater Jasper Schools
01.2012 - 06.2018
Head Swim Coach
Vincennes Swim Team
01.2010 - 01.2012
Elementary Education
Indiana University
Elementary Education
Purdue University
High School Diploma -
Southridge High School
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