Jeneetha B
Madurai
Summary
At Madura Coats Private Limited, I leveraged my expertise in ServiceNow support ticket handling, React.js development, Power Platform development and cloud technologies to enhance platform scalability and streamline business processes. Demonstrating strong problem-solving and development skills, I significantly improved application support and user experience, embodying a proactive and results-driven approach in digital transformation initiatives.
Overview
1
1
Certification
Work History
Software Engineer
Madura Coats Private Limited
Madurai
- Application Support & Development: Strong expertise in ServiceNow (SNOW) ticket management, troubleshooting, and order-related issue resolution for business users
- Frontend & Backend Development: Developed new frontend features in ShopCoats using React.js and configured GraphQL APIs
- Integrated backend services using gRPC
- Chatbot Development: Designed and implemented a Power Virtual Agent chatbot to enhance customer and business support
- Power Apps Development: Created multiple Canvas Apps for internal users, optimizing workflows and business processes
- Power BI & Power Automate: Developed multiple Power BI dashboards for internal teams and automated key processes using Power Automate for Power Apps and chatbot integration
- Cloud Computing & Digital Marketing: Applied Azure, GCP, and AWS cloud solutions to improve platform scalability and enhance data-driven decision-making
Education
B.Sc -
Madurai Kamaraj University
Madurai, Tamil Nadu, India01.2013
Skills
- Troubleshooting
- Incident resolution
- Performance optimization
- SNOW (ServiceNow) ticket management
- Order-related support
- Frontend feature development
- GraphQL configurations
- Backend integration using gRPC
- Built and deployed chatbot
- Power Virtual Agent
- Developed multiple Power Apps
- Automated workflows using Power Automate
- Built Power BI dashboards
- C
- C
- Python
- JavaScript
- Reactjs
- Java
- Kotlin
- HTML
- CSS
- Microsoft Azure
- Google Cloud Platform (GCP)
- AWS basics
- SEO
- Business Analytics
- Optical Character Recognition Automation
- Content Management Systems
- Low-code development
Certification
- MBPA in Digital Marketing & Business Analytics, IIBM
- Post Graduate Program in Cloud Computing, Great Lakes
Languages
English
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and brief., 03/07/25, Madurai
Timeline
Software Engineer
Madura Coats Private Limited
B.Sc -
Madurai Kamaraj University
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