Jenicia Mascarenhas
Goa
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
Work History
Business Operations Associate
Accelya
Goa
04.2022 - Current
- Performed thorough audits to reconcile ticket sales, refunds, exchanges,and payments to ensure they align with established financial guidelines. Identified discrepancies, errors, and irregularities in ticketing records and took appropriate corrective measures.
- Ensured compliance with airline policies, industry regulations, and legal requirements during the ticketing and auditing processes.
- Helped train and guide colleagues to maintain consistent accuracy.
- Familiarized myself with the airline's ticketing systems, booking platforms, and relevant software tools to conduct audits effectively.
- Prioritized tasks effectively to meet audit deadlines and ensure that all transactions are reviewed in a timely manner.
- Handled sensitive financial and personal data with the utmost discretion and maintain data privacy standards.
Education
Bachelor of Arts - Sociology And Psychology
St. Xaviers College Mapusa
Goa, India08-2020
Buraq
Goa IndiaSkills
- Problem-Solving
- Active Listening
- Multitasking
- Continuous Improvement
- Time Management
- Goal Setting
- Excellent Communication
- Problem-solving abilities
- Team Collaboration
- Task Prioritization
- Professionalism
- Adaptability
Affiliations
- Professional singer
- dancing
- gardening
References
References available upon request.
Languages
English
First Language
Hindi
Advanced (C1)
C1
Konkani
Advanced (C1)
C1
Timeline
Business Operations Associate
Accelya
04.2022 - Current
Bachelor of Arts - Sociology And Psychology
St. Xaviers College Mapusa
Buraq
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