Hi, I’m
Jenifer Rajasingh
Chennai
Summary
Results-driven Partner Manager with a strong track record in relationship management, issue resolution, and client success. Skilled in maximizing repeat business and leveraging strategic prospecting techniques to expand the partner network. Adept at managing the full sales cycle and fostering collaboration to drive growth and achieve optimal outcomes.
Overview
8
years of professional experience
Work History
Zupersoft Solutions
Partner Manager
05.2022 - Current
Job overview
- Partner Enablement & Onboarding – Trained and enabled partners on company solutions, ensuring alignment with business objectives. Led new partner onboarding and provided continuous support to enhance their success.
- Pre-Sales & Technical Support – Conducted 50+ technical demonstrations per quarter, boosting customer conversions by 35%. Assisted partners with pre-sales activities, including product presentations and technical consultations.
- Performance Monitoring & Optimization – Regularly monitored partner performance, provided feedback on areas for improvement, and ensured ongoing engagement for sustained success.
- Solution Design & Implementation – Designed and delivered technical presentations, recommended tailored solutions for client issues, and collaborated with internal teams (product, sales, and engineering) to customize offerings for partners and customers.
- Marketing & Demand Generation – Partnered with the marketing team to develop targeted advertising strategies and worked closely with clients to design promotions that met customer needs and exceeded sales goals.
- Conflict Resolution & Relationship Management – Managed conflict resolution between partners, ensuring swift issue resolution and maintaining strong, positive relationships across all stakeholders.
- Monitored partner performance and provided feedback on areas of improvement.
- Developed and implemented strategic plan for entering new markets, resulting in substantial increase in brand visibility and market share.
- Managed extensive portfolio of channel partners, ensuring alignment with company goals and consistent growth in sales performance.
- Monitored industry trends to stay ahead of competitors and capitalize on emerging opportunities within the market space.
Lyceum Technologies Pvt Ltd / Hippo Video
Technical Support Engineer
04.2021 - 05.2022
Job overview
- Providing front line phone/email/chat consultation independently to debug reported issues in Hippo Video platform.
- Interfacing with Engineering team and assisted customers with testing or troubleshooting. Replicating customer issues to verify problems and provide feedback to Engineering and Operations teams through Jira.
- Assisting clients in integrating our platform with third party soft wares like Slack, Hubspot, Salesforce, LinkedIn, Outlook, Gmail, Zoho Desk, Mail-chimp, Freshdesk and Freshservice.
- Mentored junior members of the team on best practices in issue resolution techniques.
DXC Technology
Senior Assistant Help Desk Technician
03.2020 - 04.2021
Job overview
- Manage and repair IT system. Responsible to diagnose and repair all software/network related issues.
- Oversaw daily operations within the department, delegating tasks efficiently and maintaining a positive work environment for all team members.
- Prepared variety of different written communications, reports, and documents to ensure smooth operations.
- Documented knowledge base articles.
Cognizant
Senior Process Executive
10.2017 - 01.2020
Job overview
- Vendor and product detail management. Handled priority incidents and requests.
- Monitored helpdesk and responded to incoming tickets in Service Now to address support needs via chat, email and phone. Maintained 98% in FCR and response time as per SLA.
- Creation and deletion of accounts and managed access control in Active Directory.
Sutherland
Quality Analyst
06.2015 - 12.2015
Job overview
- Developed and maintained quality assurance procedure documentation.
- Partnered with management to create, develop and implement quality initiatives, resulting in agents scoring high PRR-positive response rate.
- Monitoring incoming chats and emails to provide constructive feedback. Tabulated results to increase visibility.
Education
Karunya University
Bachelor of Information And Technology
Skills
- Effective Technical Presentations
- Requirement Analysis
- Strategic Development
- Channel Partnership Management
- Strategic Sales Oversight
- Collaborative Partner Acquisition
- Innovative Solution Development
Personal Information
Timeline
Partner Manager
Zupersoft Solutions
05.2022 - Current
Technical Support Engineer
Lyceum Technologies Pvt Ltd / Hippo Video
04.2021 - 05.2022
Senior Assistant Help Desk Technician
DXC Technology
03.2020 - 04.2021
Senior Process Executive
Cognizant
10.2017 - 01.2020
Quality Analyst
Sutherland
06.2015 - 12.2015
Karunya University
Bachelor of Information And Technology
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