Jenin Antony
Ernakulam
Summary
Results-driven Sales Supervisor with proven skills in team management, customer relationship management, and sales strategy. Successfully resolved customer complaints and monitored market trends to drive business growth.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
Sales Supervisor
Audio Systems Kochi
Kochi
03.2019 - Current
- Supervised daily sales operations, enhancing team productivity through effective oversight.
- Trained new employees on sales techniques and customer service standards to improve onboarding experience.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Conducted performance evaluations and provided constructive feedback to align staff with sales goals.
- Maintained relationships with customers through regular follow-up calls and emails.
- Assisted in resolving customer complaints to maintain satisfaction levels.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Managed inventory levels and coordinated restocking efforts efficiently.
- Monitored market trends to identify opportunities for growth and improvement.
Driver Sales Representative
Audio Systems Kochi
Kochi
01.2016 - 02.2019
- Delivered products to customers safely and on time, ensuring satisfaction.
- Delivered products to customers on scheduled routes.
- Managed inventory and restocked vehicle supplies to maintain operational readiness.
- Built relationships with clients through regular communication.
- Resolved customer inquiries and order issues to enhance service experience.
- Collaborated with team members to optimize delivery routes.
- Maintained accurate records of deliveries and payments.
- Maintained accurate records of deliveries, including invoices, payments and inventory.
- Assisted in loading and unloading goods from delivery vehicles.
IT Salesperson
Safari Mall
Abu Hamour
10.2012 - 11.2015
- Demonstrated IT products, increasing customer understanding and engagement.
- Assisted clients in troubleshooting technical issues during sales consultations.
- Developed client relationships, leading to increased repeat business opportunities.
- Provided after-sales support, enhancing customer satisfaction and fostering loyalty.
- Developed sales strategies to increase market share and grow revenue.
- Conducted market research to identify emerging trends in technology products.
- Monitored competitor activity in order to adjust sales tactics accordingly.
- Performed competitive analysis of IT products in the marketplace.
- Collaborated with team members to manage inventory levels effectively.
- Trained new staff on product features and sales techniques for improved performance.
Computer Hardware Technician
Cochin IT Solutions
Kochi
09.2009 - 08.2012
- Repaired and replaced faulty components to ensure system functionality.
- Diagnosed hardware issues in computers and peripherals for clients.
- Delivered technical support to clients, resolving inquiries and troubleshooting hardware and software issues.
- Provided technical support for software applications, operating systems and network connectivity issues.
- Installed operating systems and software applications for customer devices.
- Installed and configured computers, printers, scanners and other hardware components.
- Built custom desktop PCs with compatible hardware components according to customer needs.
- Identified compatibility issues between different hardware components while assembling a computer system.
- Configured BIOS settings for optimal performance of computer systems.
- Configured wireless routers for customer internet access at home.
- Repaired damaged internal components, restoring functionality to critical systems.
- Analyzed system errors, identified solutions and performed necessary repairs or replacements of computer parts.
- Resolved printer problems including paper jams, toner cartridge replacement.
- Maintained inventory of hardware parts and tools for operational readiness.
- Collaborated with team members to enhance repair processes and optimize workflow.
Aluminum Fabricator
Freelance
Kochi
04.2005 - 07.2009
- Fabricated aluminum components using precision tools and equipment.
- Interpreted blueprints and technical drawings for accurate assembly.
- Assembled products according to specifications and quality standards.
- Customized designs in collaboration with clients to meet specific requirements.
- Trained new fabricators on safety protocols and best practices to enhance workplace safety.
- Conducted routine maintenance on tools to ensure optimal performance.
- Monitored project timelines with supervisors and addressed issues to ensure on-time delivery.
- Maintain a clean and safe working environment at all times.
- Maintained a clean and organized workspace for safety compliance.
Education
High School Diploma -
SDPY School
Kochi, India03-2004
Skills
- Team management
- Sales strategy
- Customer relationship management
- Inventory management
- Performance evaluation
- Market analysis
- Employee training
- Customer service
- Negotiation skills
- Systems and software expertise
Languages
Malayalam
Native
Native
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Thai
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Certification
Intel Advocate, Promoter Diploma.
Timeline
Sales Supervisor
Audio Systems Kochi
03.2019 - Current
Driver Sales Representative
Audio Systems Kochi
01.2016 - 02.2019
IT Salesperson
Safari Mall
10.2012 - 11.2015
Computer Hardware Technician
Cochin IT Solutions
09.2009 - 08.2012
Aluminum Fabricator
Freelance
04.2005 - 07.2009
High School Diploma -
SDPY School