Dynamic professional with a proven track record in complaint resolution and computer proficiency, honed at Foundever and JPR Channel. Excelled in de-escalating customer concerns and presenting news stories with clarity. Achieved high customer satisfaction levels through effective communication and problem-solving skills. Demonstrates a strong ability to manage both inbound and outbound calls, ensuring accuracy and efficiency in a fast-paced environment. My background includes presenting news stories with accuracy and engaging content for JPR Channel.