Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jeninisha Qureshi

Mumbai

Summary

Dynamic professional with a proven track record in complaint resolution and computer proficiency, honed at Foundever and JPR Channel. Excelled in de-escalating customer concerns and presenting news stories with clarity. Achieved high customer satisfaction levels through effective communication and problem-solving skills. Demonstrates a strong ability to manage both inbound and outbound calls, ensuring accuracy and efficiency in a fast-paced environment. My background includes presenting news stories with accuracy and engaging content for JPR Channel.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Foundever
MUMBAI
04.2024 - Current
  • Answered customer inquiries via phone, email, and chat.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.

News Reader

JPR Channel
Mumbai
08.2017 - 02.2023
  • Presented news stories in a clear, concise, accurate and objective manner.
  • Provided voiceover for videos used online or on television when needed.
  • Proofread and translate text from English, Hindi, Marathi, to Tamil when needed.
  • Writing headlines for a local news channel.

Education

Masters in Journalism And Mass Communication

Chandigarg University
Chandigarh
07-2023

Bachelor of Arts - Arts

Mumbai University
Kalina
07-2021

Skills

  • Resolution Specialist
  • Dispute management
  • De-escalation techniques
  • News anchoring
  • Proficient in Tamil

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2

Timeline

Customer Service Representative

Foundever
04.2024 - Current

News Reader

JPR Channel
08.2017 - 02.2023

Masters in Journalism And Mass Communication

Chandigarg University

Bachelor of Arts - Arts

Mumbai University
Jeninisha Qureshi