JENISH JAYSON
Boriwali West ,Mumbai
Summary
To Serve an esteemed organization, holding a responsible position with an unrestrained vertical growth and ensuring credible performance which leads to reputation on high pedestal Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Sr.Manager - CRM (Priority Accounts)
MRD Financial Services LLP
Mumbai
11.2024 - Current
- Fostered a customer-centric culture by addressing escalated inquiries, and ensuring prompt resolutions.
- Act as as the primary point of contact for clients ,ensuring timely and effective communication.
- Monitor client satisfaction levels and implement strategies to improve customer experience.
- Identify opportunities to expand relationships with existing clients, and acquire new clients.
- Prepare and present regular reports on clients' activities, satisfaction levels, and relationship status.
- Provide insights and recommendations to senior management based on client data and analysis.
- Work closely with the internal team, including sales, marketing, and operations, to ensure a cohesive approach to client management.
- Participate in team meetings, and contribute to the development of client-focused strategies and initiatives.
- Campaign management, inclusive of planning,developing executing & overseeing campaign timelines and deliverables ,etc
Project Manager
Programmers.io India Private Limited
Mumbai
12.2022 - 10.2023
- Overseeing the development of Web Projects from the inception stage to the live online deployment thereof.
- Handling key accounts of clients from the US, the UK, and Dubai for various website projects..
- Working on the Platforms such as WordPress Sites.
- Coordinating with designers to ensure the design meet business objectives and usability standards.
- Liaising with clients to identify and define project requirements, scope and objectives, ensuring that clients needs are met as the project evolves.
- Being prepared to address issues and troubleshoot the potential problems.
Client Relationship Manager - Collection Department (Marketing)
JP Infra Mumbai Private Limited
Mumbai
02.2017 - 10.2019
- Managing end to end CRM lifecycle,from client onboarding through to the possion stage ensuring a seamless and customer centric experience throughout.
- Overseeing the creation and organization of all project related documents such as welcome letter, Demand Letters, Reminder Letters, Cost sheets, Receipts etc in consultation with management and other departments
- Ensure dispatch of all the above mentioned documentation with in timelines
- Follow up for payments through Reminder letters, verbal communication and emails
- Facilitate in timely Agreement execution & Registration process
- Sound knowledge of annexure to RERA agreement, land documents and their validation
- Payment of e-stamp duty and execution of the RERA sale deed.
- Well versed with the registration process and formalities at the registration office
- To handle and resolve interim customer complaints.
- Maintain regular communication with the customers with regards to construction work, customization of flats, and possession of flats in coordination with the Sales Department
- Issuing refund or compensation to the customer in coordination with the Sales Department
- Coordination with Banks for APF approvals, loans and Disbursal
- To act as an interface between the Customer and Engineering/Sales department of the Company
- Advising and explaining customers on the amenities of the flats
- Managing transfers: Conversion of clients from one project to another.
- Working on the ERP platform structure and architecture, ensuring it captures all required information at key points in the customer life cycle for maintaining MIS on a regular basis.
- Working closely with all departments (Accounts/Sales) to ensure the CRM works effectively in all aspects of the company
- Overseeing direct communications with customers through the CRM
Client Relationship Manager - Collection Department (Marketing)
Garnet Constructions Private Limited
Mumbai
08.2010 - 01.2017
- Maintaining Professional & Productive Relationships with the clients
- Handling Clients Inquiries, Complaints & providing timely solutions
- Updating the clients regarding the Progress of the Project
- Handling Key accounts of clients from US, UK, Dubai, Africa and Singapore for various construction projects
- Creating & Supporting Client Retention Strategies for Existing Customer Base & For New Customers
- Coordinating with clients via e-mails and telephone
- Monitoring Clients Accounts & Preparation of Payment Statements, Receipts & Bills of the various Clients
- Preparation of Legal documents, Demand Letters, Allotment letters, Cancellation letters, Possession Letters & Handling other Registration Formalities of the clients
- Maintaining MIS of Monthly Collection
- Coordination internally with Finance, Legal & Sales Team for Query Resolution and assuring smooth functioning of the team
- Take recommended measures to enhance performance from current level
- Worked around exciting incentive plan for the team to motivate and increase efficiency
- Worked with my Sr
- Manager for direct training, development and ongoing evaluation process of collection staff and ensure good client relationships
Education
Post Graduation Diploma in Business Management -
Narsee Monjee Institute of Management Studies (NMIMS)
01.2014
Third Year Bachelor of Commerce -
SRK College of Science and Commerce
Dahanu Road01.2009
Higher Secondary School Certificate -
SRK College of Science and Commerce
Dahanu Road01.2006
Secondary School Certificate -
St. Mary's High School
Dahanu Road01.2004
Skills
- Precision in tasks
- Workflow enhancement
- Solution-oriented mindset
- Client engagement strategies
- Timely task execution
- Clear communication
Accomplishments
Achieved Target for Highest Collection of payments for three consecutive months in JP Infra Mumbai Private Limited.
Languages
- English
- Hindi
- Marathi
- Gujarati
Personal Information
- Date of Birth: 11/26/87
- Marital Status: Married
Courses Certificates
- Personality Development Course
- Tally Finance Accounting Program (TFAP - Tally 9.0)
- Proficiency in MS Office
Timeline
Sr.Manager - CRM (Priority Accounts)
MRD Financial Services LLP
11.2024 - Current
Project Manager
Programmers.io India Private Limited
12.2022 - 10.2023
Client Relationship Manager - Collection Department (Marketing)
JP Infra Mumbai Private Limited
02.2017 - 10.2019
Client Relationship Manager - Collection Department (Marketing)
Garnet Constructions Private Limited
08.2010 - 01.2017
Post Graduation Diploma in Business Management -
Narsee Monjee Institute of Management Studies (NMIMS)
Third Year Bachelor of Commerce -
SRK College of Science and Commerce
Higher Secondary School Certificate -
SRK College of Science and Commerce
Secondary School Certificate -
St. Mary's High School
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