JENISH SELVA SHOBU CS
Chennai
Summary
Experienced operations leader specializing in logistics, employee transportation, and cloud kitchen management. Proven track record of reducing operational costs, optimizing workflows, and ensuring high-quality service delivery. Adept at managing teams, building vendor relationships, and leveraging data-driven insights to enhance performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Co-Founder
Steam Dine
03.2024 - Current
- Developed and launched cloud kitchen brands under the Steam Dine name, managing infrastructure setup, vendor selection, and equipment procurement
- Designed and implemented efficient workflows to streamline food preparation, packaging, and delivery operations
- Partnered with food delivery platforms (Swiggy, Zomato) to optimize order fulfillment processes
- Ensured compliance with food safety, hygiene, and regulatory standards in all kitchen operations
- Reduced inventory wastage by 15% through effective stock control and procurement strategies
- Achieved a 20% increase in revenue through strategic menu pricing, promotions, and efficient delivery services
- Negotiated contracts with suppliers to ensure consistent quality and cost-effectiveness
- Improved delivery turnaround times, enhancing customer satisfaction and retention
Head of Operations
Whistle Drive Pvt Ltd
05.2019 - 02.2024
- Procured vehicles aligned with client requirements, achieving cost savings through market research
- Monitored vehicle transit, ensuring on-time deliveries and operational efficiency
- Negotiated with vendors to secure cost-effective contracts and enhance service quality
- Organized and maintained files, records, and proof-of-delivery documents
- Streamlined workflows by identifying inefficiencies and implementing process improvements
- Managed budgets to optimize cost control and operational effectiveness
- Resolved client concerns promptly, increasing satisfaction and retention
- Led cross-functional teams to achieve company objectives, promoting collaboration and communication
Operations Manager
Jane Trans
04.2017 - 05.2019
- Managed end-to-end employee transportation operations, ensuring timely pickups and drop-offs for corporate clients
- Allocated vehicles effectively based on employee schedules and optimized routes to minimize transit time and fuel consumption
- Monitored and tracked fleet operations using GPS systems to ensure safety and on-time performance
- Coordinated with corporate HR teams to address employee transportation requirements and provide customized solutions
- Negotiated contracts with transport vendors to ensure cost-effective services and maintain high-quality standards
- Implemented driver training programs to improve safety, compliance, and customer service
- Resolved operational issues, including delays or vehicle breakdowns, ensuring minimal disruption to service
- Reduced transportation costs by 10% through efficient scheduling and route planning
- Developed and maintained documentation, including trip records, invoices, and proof-of-service, for accurate billing and reporting
Server Administrator
Goodluck Domain Pvt Ltd
02.2013 - 03.2017
- Developed real-time monitoring systems to improve server performance tracking
- Automated routine tasks using scripting, enhancing efficiency and reliability
- Executed server migrations with minimal downtime and service disruptions
- Ensured compliance by managing patch deployments and system updates
- Conducted vulnerability assessments to maintain data security and system integrity
- Reduced downtime by implementing proactive monitoring and rapid issue resolution
- Provided end-user support, resolving technical issues promptly to maintain system reliability
- Maintained network hardware and software and monitored network to support network availability to end users.
Education
Diploma - Plastic Mould Technology
Central Institute of Plastics Engineering And Technology
Chennai06.2009
Skills
- Operations Management
- Employee Transportation Solutions
- Logistics Planning and Route Optimization
- Vendor Negotiation
- Cost Control
- Workforce Planning
- KPI Tracking
- Team Leadership
- Budget Management
- Data Analysis
- Customer Relationship Management
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malayalam
Upper intermediate (B2)
Hindi
Intermediate (B1)
Timeline
Co-Founder
Steam Dine
03.2024 - Current
Head of Operations
Whistle Drive Pvt Ltd
05.2019 - 02.2024
Operations Manager
Jane Trans
04.2017 - 05.2019
Server Administrator
Goodluck Domain Pvt Ltd
02.2013 - 03.2017
Diploma - Plastic Mould Technology
Central Institute of Plastics Engineering And Technology
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