Jenison VG
Customer Care/Sales/Collection/Fraud Prevention/KYC Verfication
Hyderabad
Summary
Detail-oriented KYC Analyst executes Know Your Customer activities focusing on client onboarding and exceptions in line with regulatory standards and jurisdictions. Robust knowledge and understanding of regulation affecting KYC program. Interacts and works closely with business stakeholders at all levels of seniority.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Fraud Analyst
Dell International Services PVT LTD
Hyderabad
03.2014 - 01.2021
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Sales Consultant
Dell International Services PVT LTD
Hyderabad
04.2010 - 03.2014
- Created detailed sales presentations to communicate product features and market data.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maximized customer retention by resolving issues quickly.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
Customer Care Representative
HSBC
Hyderabad
12.2008 - 03.2010
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Resolved concerns with products or services to help with retention and drive sales.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Maintained and managed customer files and databases.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Communicated with clients regarding account services, statements, and balances.
- Managed supplier deliveries around client needs to increase client retention.
Customer Care Executive
247 customer PVT LTD
Banglore
12.2004 - 01.2007
- Evaluated interactions between associates and customers to assess personnel performance.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Took ownership of customers issues to follow problems through to resolution.
- Oversaw hiring, orienting and training of customer care staff to facilitate capable workforce.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
Education
Bachelor of Arts - Financial Accounting
Golconda University
Hyderabad 04.2001 - 04.2004
Skills
Product and service knowledge
Timeline
Fraud Analyst
Dell International Services PVT LTD
03.2014 - 01.2021
Sales Consultant
Dell International Services PVT LTD
04.2010 - 03.2014
Customer Care Representative
HSBC
12.2008 - 03.2010
Customer Care Executive
247 customer PVT LTD
12.2004 - 01.2007
Bachelor of Arts - Financial Accounting
Golconda University
04.2001 - 04.2004
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