Jenna Daisy
Mishawaka
Summary
Highly organized and dependable administrative professional with extensive experience in accounts payable, patient scheduling, and customer service. Thrives in high volume environments by delivering accuracy, discretion, and professionalism. Skilled in multitasking, problem resolution, healthcare support, and client communication.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
J&B Medical Supply
Mishawaka
02.2026 - 06.2026
- Managed high volume inbound and outbound calls with patients, caregivers, physicians, and healthcare providers regarding account and documentation needs.
- Maintained detailed patient records while providing prompt and professional customer service.
- Reviewed and processed patient documentation and orders to ensure accuracy, insurance compliance, and timely account updates.
- Collaborated with internal departments and management to resolve escalated concerns and support efficient patient care services.
Patient Service Representative
HealthLinc
South Bend
08.2025 - 12.2025
- Welcomed patients, staff, and visitors, fostering a positive atmosphere.
- Scheduled patient appointments and checked patients in and out for daily visits.
- Verified and updated insurance information, ensuring accurate patient records and reducing billing discrepancies.
- Answered, screened, and routed incoming calls to appropriate departments.
- Accepted payments, processed receipts, and maintained accurate payment logs.
- Managed prescription refill requests by communicating with providers.
- Registered new patients according to organizational policies and procedures.
- Ran automatic eligibility verifications and ensured accurate coverage.
- Returned voicemail messages and completed follow up scheduling.
- Maintained working knowledge of available HealthLinc patient resources.
Accounts Payable Clerk
Forest River, Inc.
Elkhart
08.2021 - 08.2025
- Processed and verified 500+ invoices daily with high accuracy and timeliness.
- Cross referenced invoice data with internal documentation to ensure correct payment.
Customer Service Administrator
ABI Attachments
Mishawaka
01.2021 - 08.2021
- Managed high volume incoming calls and routed inquiries appropriately.
- Entered and processed detailed customer part orders with speed and accuracy.
- Handled escalated concerns professionally and communicated with internal teams.
- Performed receptionist and administrative assistant support duties as needed.
Appointment Scheduler
South Bend Clinic
South Bend
11.2019 - 01.2021
- Managed a steady flow of incoming calls each day, assisting patients with questions, appointment needs, and provider navigation.
- Scheduled appointments across multiple specialties with accuracy in patient details and departmental requirements.
- Guided patients to correct providers, services, and locations based on symptoms and protocols.
- Entered and updated patient information across multiple systems with precision.
- Coordinated with clinical teams on appointment availability and workflows.
- Supported patients with general inquiries, directions, and follow up instructions.
Appointment Scheduler
OSMC
Elkhart
08.2018 - 11.2019
- Scheduled surgical and general consultation appointments based on referrals.
- Communicated with external offices to coordinate scheduling.
- Verified insurance eligibility for Medicaid, Anthem HIP, and managed care plans.
- Balanced multiple programs simultaneously with strong accuracy.
Pharmacy Technician & Front Store Associate
CVS Pharmacy
Mishawaka
03.2016 - 08.2018
- Prepared prescription labels, entered insurance billing, and filled medication orders.
- Assisted customers at the counter, drive-thru, and over the phone.
- Maintained accurate, HIPAA compliant patient records.
- Handled cash and credit transactions and kept shelves organized.
Overnight Stock Associate
Walmart
Elkhart
04.2014 - 03.2016
- Stocked shelves, rotated merchandise, and maintained clean aisles.
- Retrieved merchandise and organized displays.
- Assisted customers with locating products.
Hostess, Busser & Cashier
Carol's Downtown
Mishawaka
06.2011 - 03.2014
- Greeted and seated guests; maintained dining area.
- Took phone orders and handled counter transactions.
- Supported waitstaff and kitchen team during peak hours.
- Maintained restrooms and front-of-house areas.
Education
High School Diploma -
Penn High School
Mishawaka, INSkills
- High Volume Data Processing & Accuracy
- Customer & Patient Relationship Management
- Insurance Verification & Healthcare Documentation
- Cross Functional Communication & Problem Resolution
- Appointment Scheduling & Workflow Coordination
- Accounts Payable & Financial Record Management
Timeline
Customer Service Representative
J&B Medical Supply
02.2026 - 06.2026
Patient Service Representative
HealthLinc
08.2025 - 12.2025
Accounts Payable Clerk
Forest River, Inc.
08.2021 - 08.2025
Customer Service Administrator
ABI Attachments
01.2021 - 08.2021
Appointment Scheduler
South Bend Clinic
11.2019 - 01.2021
Appointment Scheduler
OSMC
08.2018 - 11.2019
Pharmacy Technician & Front Store Associate
CVS Pharmacy
03.2016 - 08.2018
Overnight Stock Associate
Walmart
04.2014 - 03.2016
Hostess, Busser & Cashier
Carol's Downtown
06.2011 - 03.2014
High School Diploma -
Penn High School