Jenna Elmore
Jasper
Summary
Consistently delivered exceptional customer service, reflected in monthly review scores averaging 99.6%. Initiated and developed a denture lab in the dental care center, leading to considerable monthly cost reductions.
Overview
11
11
years of professional experience
Work History
Patient Access Specialist II
HCR Solutions
07.2024 - Current
- Assist with data entry of patients for registration purposes
- Cleaning up clerical errors
- Cash handling practices
- Bookkeeping
- Following all HIPAA guidelines
Phlebotomist/medical receptionist
Memorial Hospital and Health Care
03.2024 - 07.2024
- Assisted healthcare professionals in collecting blood samples from patients. Supported laboratory operations by preparing specimens for analysis. Maintained cleanliness and organization of phlebotomy equipment.
- Delivered comprehensive patient care by assessing needs and implementing treatment plans.
- Executed accurate data entry processes to ensure information integrity.
- Facilitated patient check-in and check-out processes to enhance operational efficiency.
- Executed order creation processes to ensure timely fulfillment.
- Ensured compliance with HIPAA guidelines to protect patient confidentiality.
Practice Manager
Dental care center
10.2021 - 12.2023
- Oversaw team of 8 staff members to ensure project objectives were met.
- Managed payroll operations to maintain compliance with financial regulations and enhance employee satisfaction.
- Facilitated communication with insurance providers to streamline policy management and enhance customer service.
- Managed appointment scheduling to enhance operational efficiency.
- Responded to calls to resolve conflicts and enhance customer satisfaction.
- Performed data entry tasks to support efficient record-keeping and information retrieval.
- Implemented and maintained adherence to HIPAA regulations to safeguard sensitive health information.
Medical Assistant and Receptionist
Planned Parenthood of the Great Northwest and Hawai'ian Islands
03.2021 - 12.2021
- Managed scheduling and documentation of patient intakes prior to procedures.
- Achieved high patient satisfaction through effective blood collection techniques. Improved specimen quality by implementing rigorous preparation protocols. Contributed to laboratory efficiency by optimizing workflow in phlebotomy operations.
- Conducted regular training sessions on HIPAA guidelines to promote awareness and compliance among staff.
- Implemented and monitored cleanliness protocols to enhance overall facility appearance and functionality.
- Managed data entry operations, maintaining high standards of accuracy and attention to detail.
RBT Therapist
Hopebridge, LLC
11.2020 - 03.2021
- Facilitated therapeutic interventions for patients on the autism spectrum to enhance developmental outcomes.
- Conducted daily measurements and completed data entries to support project accuracy.
- Facilitated daily organization and preparation for anticipated tasks and challenges.
- Maintained cleanliness and sanitation of work area to ensure safety standards.
Assembler/Trainer/ nonconformance officer
Cook Medical
07.2015 - 08.2020
- Focused on achieving set quotas each day and week to enhance team productivity.
- Developed and implemented training programs to enhance new hire performance.
- Performed data entry tasks to support efficient record-keeping and information retrieval.
- Managed nonconformance product processing to uphold operational integrity and minimize defects.
Preschool Teacher
MCCSC
08.2014 - 05.2015
- Designed and executed lesson plans to enhance student learning outcomes.
- Collaborated with parents to address student needs. Supported staff in implementing educational strategies. Assisted teachers in developing lesson plans.
- Anticipated and addressed children's needs through proactive engagement.
Education
General Studies - undefined
Ivy Tech Community College
06.2014
Skills
- Mastered medical terminology to enhance communication within healthcare teams
- Ensured adherence to HIPAA regulations to protect patient privacy and confidentiality
- Demonstrated exceptional communication skills to foster collaboration and understanding among team members
- Processed insurance claims efficiently to support billing operations Assisted in resolving billing discrepancies to enhance customer satisfaction Collaborated with team members to streamline billing procedures
- Leveraged medical terminology expertise to enhance communication within healthcare teams
- Executed accurate data entry processes to ensure information integrity
- Executed insurance verification processes to ensure accurate patient billing
- Executed strategic problem-solving initiatives to enhance operational efficiency
- Assisted in managing multiple tasks efficiently Organized schedules and resources to support team objectives Coordinated activities to enhance workflow and productivity
- Assisted in daily office operations by managing schedules and organizing files Supported team members with administrative tasks to enhance productivity Coordinated communication between departments to facilitate workflow
- Supported team members in achieving project goals through consistent reliability and commitment Assisted in maintaining high standards of work quality and dependability Contributed to a positive work environment by demonstrating dedication to tasks and responsibilities
- Demonstrated proficiency in typing at a speed of 50 words per minute
Timeline
Patient Access Specialist II
HCR Solutions
07.2024 - Current
Phlebotomist/medical receptionist
Memorial Hospital and Health Care
03.2024 - 07.2024
Practice Manager
Dental care center
10.2021 - 12.2023
Medical Assistant and Receptionist
Planned Parenthood of the Great Northwest and Hawai'ian Islands
03.2021 - 12.2021
RBT Therapist
Hopebridge, LLC
11.2020 - 03.2021
Assembler/Trainer/ nonconformance officer
Cook Medical
07.2015 - 08.2020
Preschool Teacher
MCCSC
08.2014 - 05.2015
General Studies - undefined
Ivy Tech Community College