Jenna Elmore
Jasper
Summary
Consistently delivered exceptional customer service, reflected in monthly review scores averaging 99.6%. Initiated and developed a denture lab in the dental care center, leading to considerable monthly cost reductions.
Overview
11
11
years of professional experience
Work History
Patient Access Specialist II
HCR Solutions
Jasper, IN
07.2024 - Current
- Assist with data entry of patients for registration purposes
- Cleaning up clerical errors
- Cash handling practices
- Bookkeeping
- Following all HIPAA guidelines
Phlebotomist/medical receptionist
Memorial Hospital and Health Care
Jasper, IN
03.2024 - 07.2024
- Assisted healthcare professionals in collecting blood samples from patients. Supported laboratory operations by preparing specimens for analysis. Maintained cleanliness and organization of phlebotomy equipment.
- Delivered comprehensive patient care by assessing needs and implementing treatment plans.
- Executed accurate data entry processes to ensure information integrity.
- Facilitated patient check-in and check-out processes to enhance operational efficiency.
- Executed order creation processes to ensure timely fulfillment.
- Ensured compliance with HIPAA guidelines to protect patient confidentiality.
Practice Manager
Dental care center
Bloomington, IN
10.2021 - 12.2023
- Oversaw team of 8 staff members to ensure project objectives were met.
- Managed payroll operations to maintain compliance with financial regulations and enhance employee satisfaction.
- Facilitated communication with insurance providers to streamline policy management and enhance customer service.
- Managed appointment scheduling to enhance operational efficiency.
- Responded to calls to resolve conflicts and enhance customer satisfaction.
- Performed data entry tasks to support efficient record-keeping and information retrieval.
- Implemented and maintained adherence to HIPAA regulations to safeguard sensitive health information.
Medical Assistant and Receptionist
Planned Parenthood of the Great Northwest and Hawai'ian Islands
Bloomington, IN
03.2021 - 12.2021
- Managed scheduling and documentation of patient intakes prior to procedures.
- Achieved high patient satisfaction through effective blood collection techniques. Improved specimen quality by implementing rigorous preparation protocols. Contributed to laboratory efficiency by optimizing workflow in phlebotomy operations.
- Conducted regular training sessions on HIPAA guidelines to promote awareness and compliance among staff.
- Implemented and monitored cleanliness protocols to enhance overall facility appearance and functionality.
- Managed data entry operations, maintaining high standards of accuracy and attention to detail.
RBT Therapist
Hopebridge, LLC
Bloomington, IN
11.2020 - 03.2021
- Facilitated therapeutic interventions for patients on the autism spectrum to enhance developmental outcomes.
- Conducted daily measurements and completed data entries to support project accuracy.
- Facilitated daily organization and preparation for anticipated tasks and challenges.
- Maintained cleanliness and sanitation of work area to ensure safety standards.
Assembler/Trainer/ nonconformance officer
Cook Medical
Bloomington, IN
07.2015 - 08.2020
- Focused on achieving set quotas each day and week to enhance team productivity.
- Developed and implemented training programs to enhance new hire performance.
- Performed data entry tasks to support efficient record-keeping and information retrieval.
- Managed nonconformance product processing to uphold operational integrity and minimize defects.
Preschool Teacher
MCCSC
08.2014 - 05.2015
- Designed and executed lesson plans to enhance student learning outcomes.
- Collaborated with parents to address student needs. Supported staff in implementing educational strategies. Assisted teachers in developing lesson plans.
- Anticipated and addressed children's needs through proactive engagement.
Education
General Studies - undefined
Ivy Tech Community College
06.2014
Skills
- Mastered medical terminology to enhance communication within healthcare teams
- Ensured adherence to HIPAA regulations to protect patient privacy and confidentiality
- Demonstrated exceptional communication skills to foster collaboration and understanding among team members
- Processed insurance claims efficiently to support billing operations Assisted in resolving billing discrepancies to enhance customer satisfaction Collaborated with team members to streamline billing procedures
- Leveraged medical terminology expertise to enhance communication within healthcare teams
- Executed accurate data entry processes to ensure information integrity
- Executed insurance verification processes to ensure accurate patient billing
- Executed strategic problem-solving initiatives to enhance operational efficiency
- Assisted in managing multiple tasks efficiently Organized schedules and resources to support team objectives Coordinated activities to enhance workflow and productivity
- Assisted in daily office operations by managing schedules and organizing files Supported team members with administrative tasks to enhance productivity Coordinated communication between departments to facilitate workflow
- Supported team members in achieving project goals through consistent reliability and commitment Assisted in maintaining high standards of work quality and dependability Contributed to a positive work environment by demonstrating dedication to tasks and responsibilities
- Demonstrated proficiency in typing at a speed of 50 words per minute
Timeline
Patient Access Specialist II
HCR Solutions
07.2024 - Current
Phlebotomist/medical receptionist
Memorial Hospital and Health Care
03.2024 - 07.2024
Practice Manager
Dental care center
10.2021 - 12.2023
Medical Assistant and Receptionist
Planned Parenthood of the Great Northwest and Hawai'ian Islands
03.2021 - 12.2021
RBT Therapist
Hopebridge, LLC
11.2020 - 03.2021
Assembler/Trainer/ nonconformance officer
Cook Medical
07.2015 - 08.2020
Preschool Teacher
MCCSC
08.2014 - 05.2015
General Studies - undefined
Ivy Tech Community College