Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Guzman

Hammond

Summary

Reliable and enthusiastic self-starter with a proven track record of effectively prioritizing tasks, maintaining organization, and optimizing workflow. Demonstrated ability to adapt quickly to new challenges and consistently meet deadlines. Strong attention to detail and a passion for delivering high-quality results. Committed to continuous improvement and seeking new opportunities for professional growth.

Overview

15
15
years of professional experience

Work History

Promoted to Dental Office Manager

1 Smile Dental
12.2024 - Current
  • Prepare insurance claim forms, explain benefits, and outlined pricing details for procedures and services, prepare mailed invoices to customers, processed payments, and documented account updates.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs
  • Review accounts on monthly basis to assess aging and pursue collection of funds, reconcile accounts receivable ledger to verify payments and resolve variances.
  • Submit cash and check deposits and generated cash receipts to record money received, process vendor and supplier payments on monthly basis.
  • Utilize dental software and excel to organize and audit patient account reports

Lead Dental Assistant

1 Smile Dental
08.2020 - Current
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Document patient dental health information, medical history, and vital signs for future reference.
  • Performed general chair-side duties for general dentistry, endo procedures, orthodontic, and oral surgery.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Verified and documented insurances, maintained confidentiality of patient finances, records, and health statuses.

Patient Coordinator/Clinical Coordinator

ImmediaDent
06.2019 - 03.2020
  • Greeting and signing in patients
  • Verifying insurance and making confirmation calls
  • Taking payments
  • Assisting doctor when busy
  • Sterilizing instruments
  • Greeting and seating patients in operatories

General Manager

Jimmy John's
07.2010 - 06.2019
  • Ran day to day operations
  • Handled all complaint resolutions and larger catering orders
  • Aided in payroll, all office needs, and supplies
  • Maintained a fun professional atmosphere while working hard
  • Completed, processed, and maintained applicable paperwork and records
  • In charge of hiring and orientations of all new employees
  • Maintained a clean, organized, and Servsafe friendly food environment
  • Ensured all operations were up to local and state requirements

Education

Student - Dental Assisting

St. John Dental Assistant School
05-2019

High School Diploma -

Pinnacle School Home Learning
Buffalo, OK
05-2008

Skills

  • Outstanding written and verbal communication skills
  • Friendly, positive demeanor
  • Supportive office team member
  • Great administrative organizational skills
  • Strong computer skills and ability to learn new programs efficiently
  • Understanding of confidentiality laws
  • Dental office administrations

Timeline

Promoted to Dental Office Manager

1 Smile Dental
12.2024 - Current

Lead Dental Assistant

1 Smile Dental
08.2020 - Current

Patient Coordinator/Clinical Coordinator

ImmediaDent
06.2019 - 03.2020

General Manager

Jimmy John's
07.2010 - 06.2019

Student - Dental Assisting

St. John Dental Assistant School

High School Diploma -

Pinnacle School Home Learning

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Jenna Guzman