Jenna Hancock
Mooresville
Summary
Organized and detail-oriented professional seeking an entry-level billing specialist position for individuals with Autism receiving Applied Behavior Analysis services.
Overview
6
6
years of professional experience
Work History
Junior Program Manager
Lighthouse Autism Center
11.2023 - 09.2024
- Managed a caseload of 6 individuals where I carefully crafted behavior intervention plans and replacement behaviors unique to each individual by utilizing functional behavior assessments.
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
- Utilized Central Reach to document patient information, progress notes, treatment plans and for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Developed data-driven goals and objectives tailored to each client's unique strengths and needs.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Enhanced client's communication, social and emotional regulation skills through the use of visual aids, social stories, and roleplaying activities.
- Trained direct support staff in applied behavior analysis principles, contributing to improved service delivery and consistency across team members.
- Provided support during changes to behavior intervention plans and program interventions by utilizing behavior skills training, ensuring smooth transitions with minimal disruption to staff and clients.
- Developed and fostered strong relationships with clients' families through open communication channels, empathetic listening skills, and a genuine commitment to their child's success to promote successful treatment outcomes.
- Guided families and caregivers in applying behavior intervention strategies within center, in home and community settings, strengthening support networks for clients.
- Completed initial assessments for determination of need of ABA services and reports for request of services.
- Conducted various clinical assessments including VBMAPP, ABLLS, AFLS, DASH, BHI, QABF, The Essential For Learning Quick Assessment, and Socially Savvy.
- Ensured compliance with insurance and billing standards by keeping abreast of changes within guidelines for insurance reports that could potentially impact billing services for new and existing clients. This includes making appropriate adjustments to treatment plans, behavior intervention plans, assessment materials, and discussion of client barriers and requirement to stay within an ABA setting.
- Formulated insurance documents for incoming clients and re-approval of current clients. These documents included client progress of intervention goals, creating new intervention goals outlined within a treatment plan, describing need for ABA care including barriers to transition into a new setting and review of behavioral intervention increase/decrease within the authorization period.
- Inquire information regarding client insurance approvals.
Clinical Apprentice
Lighthouse Autism Center
11.2022 - 11.2023
- Worked under guidance of experienced BCBAs to learn ABA best practices and techniques.
- Enhanced practical skills by assisting BCBA with creation, training and implementation of behavior intervention plans and treatment plans, assessments, insurance reports, and ethical practices.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Completed assigned tasks efficiently and accurately, contributing to overall client success.
- Managed a caseload of 2 clients where I formulated treatment plans, behavior interventions plans, parent trainings with assistance from a BCBA.
- Assisted with parent trainings within in center, in home and community settings.
- Trained and supervised staff on the implementation of teaching strategies for programs and correct implementation of behavior intervention plans.
- Completed initial assessments for determination of need of ABA services.
- Formulated insurance documents for incoming clients and re-approval of current clients with the assistance of a BCBA.
- Conducted various clinical assessments including VBMAPP, ABLLS and DASH.
Senior Therapist
Lighthouse Autism Center
11.2021 - 11.2022
- Trained RBTs how to implement various intervention programs.
- Evaluated treatment effectiveness regularly, reported treatment to BCBA and trained RBT on areas improvement is needed.
- Provided crisis intervention services according to behavior intervention plan, stabilizing clients during crisis.
- Learned specialized behavior approaches to implement training of staff.
- Led group sessions focused on social skill-building, promoting peer interaction and cooperation among clients.
Registered Behavior Technician
Lighthouse Autism Center
11.2020 - 11.2021
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior intervention plans.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Led group sessions focused on social skill-building, promoting peer interaction and cooperation among clients.
- Delivered targeted behavior modification programs, which significantly reduced instances of aggressive behavior in clients.
- Supported patient confidentiality in accordance with HIPAA regulations.
Front of House
Panda Express
10.2018 - 11.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
Education
Master of Arts - Applied Behavior Analysis With Emphasis On Autism
Ball State University
Muncie, IN07-2022
Bachelor of Science - Psychology And Speech Pathology
Purdue University
West Lafayette, IN12-2020
Skills
- HIPAA compliance
- Analytical skills
- Attention to detail
- Customer Service
- Collaboration
- Problem Solving
Timeline
Junior Program Manager
Lighthouse Autism Center
11.2023 - 09.2024
Clinical Apprentice
Lighthouse Autism Center
11.2022 - 11.2023
Senior Therapist
Lighthouse Autism Center
11.2021 - 11.2022
Registered Behavior Technician
Lighthouse Autism Center
11.2020 - 11.2021
Front of House
Panda Express
10.2018 - 11.2020
Master of Arts - Applied Behavior Analysis With Emphasis On Autism
Ball State University
Bachelor of Science - Psychology And Speech Pathology
Purdue University
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