Jenna Smith
Indianapolis
Summary
Dynamic Home Care Coordinator with extensive experience at Caregivers, adept at client advocacy and care planning. Proven ability to enhance patient satisfaction through effective scheduling and staffing. Recognized for professionalism and teamwork, ensuring high-quality service delivery and navigating complex healthcare systems with empathy and efficiency.
Overview
6
6
years of professional experience
Work History
Home Care Coordinator
Caregivers
06.2024 - Current
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
Server Shift Leader
Bubbas 33
03.2022 - 12.2024
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Customer Service Representative
Navient
02.2019 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Fishers High School
Fishers, IN06-2015
Skills
- Scheduling and staffing
- Professionalism and ethics
- Healthcare systems navigation
- Client advocacy
- Care planning
- First aid and CPR certification
- Home care regulations
- Case management experience
- Teamwork
- Teamwork and collaboration
Timeline
Home Care Coordinator
Caregivers
06.2024 - Current
Server Shift Leader
Bubbas 33
03.2022 - 12.2024
Customer Service Representative
Navient
02.2019 - 08.2022
High School Diploma -
Fishers High School
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