Accomplished Team Leader with a proven track record at Flemingo Duty Free Pvt Ltd, excelling in operations management and adaptability. Spearheaded initiatives that significantly enhanced team productivity and customer satisfaction, leveraging skills in strategic planning and KPI tracking. Demonstrated expertise in training and mentoring, driving sales growth and operational efficiency.
Hi, I’m
Jennee JP
Team leader
Summary
Overview
12
years of professional experience
3
Languages
Work History
Flemingo Duty Free Pvt Ltd
Team Leader
03.2017 - Current
Job overview
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
Hindustan Unilever
Store Manager
12.2015 - 02.2017
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Saisha Pvt Ltd
Assistant Store Manager
10.2012 - 11.2015
Job overview
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Education
IMAChennai, India
Bachelor of Science from Nautical Science
04.2001
University Overview
- Final Grade: 85%
Skills
Data analysis
Hobbies
Hobbies
- Traveling
- Sports
- Movies
- Volunteering
Timeline
Team Leader
Flemingo Duty Free Pvt Ltd
03.2017 - Current
Store Manager
Hindustan Unilever
12.2015 - 02.2017
Assistant Store Manager
Saisha Pvt Ltd
10.2012 - 11.2015
IMA
Bachelor of Science from Nautical Science
04.2001
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