Jenni Lively
Brownsburg,IN
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Bru Burger-IN
04.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Customer Service Representative
Brownsburg Bowl
03.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Serviced bowling lanes and pin machines
- Exhibited professional customer service while completing transactions with customers
Education
Design And Arts - Graphic Design
Ivy Tech Community College of Indiana
Indianapolis, INTechnical Honors -
Brownsburg High School
Brownsburg, IN06.2023
Skills
- Aloha POS
- Host/Hostess
- Guest Services
- Toast POS
- Food Service
- OpenTable
- Customer service
- Cash handling
- Hospitality
- Basic math
Certification
Driver's License
Liquor License
Food Handling
Willing To Relocate
- Whitestown, IN
- Avon, IN
- Indianapolis, IN
Timeline
Waitress
Bru Burger-IN
04.2021 - Current
Customer Service Representative
Brownsburg Bowl
03.2020 - 01.2021
Design And Arts - Graphic Design
Ivy Tech Community College of Indiana
Technical Honors -
Brownsburg High School
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